Dan McCleary

With over seven years' experience across the UK public sector and health and social care, specialising in project delivery, implementation, and strategic planning. I have designed and implemented evidence-based and cost effective initiatives within the NHS that improved access, engagement, and service outcomes. I am skilled in project delivery, strategic planning, stakeholder engagement, and managing complex workstreams.

I am now looking to apply my experience and skills within a strategic consulting position supporting diverse public-sector programmes and organisational priorities.

Senior Employment Advisor at Hestia London (2024-07 – Present)

• Successfully implemented a new employment support project within the NHS, streamlining service integration and establishing an effective delivery model across multiple boroughs.
• Led and managed a team of six Advisors delivering employment support within NHS Talking Therapies, improving mental and economic wellbeing across West London.
• Effectively worked in conjunction with multiple organisations and stakeholders to successfully deliver the project's goals and aims, including: NHS, DWP, DHSC, and third sector partners.
• Contributed to strategic planning and delivery proposals for new service bids across London, researching current services, identifying challenges, and outlining actionable project plans, helping secure funding for new projects.
• Drafted and developed documents supporting implementation strategies, ensuring alignment with organisational and NHS operational priorities.
• Delivered monthly presentations to 80+ staff, including senior management, communicating insights, progress, and performance outcomes.
• Created and implemented a digital service improvement tool that tripled referral numbers within the first year.
• Managed team KPIs, on track to attaining 720 new client starts per year and exceeded project targets after 1 year.
• Used Excel, Power BI, and Copilot to analyse service performance, identify trends, and inform decision-making.
• Supported the development and execution of the business development opportunities, helping to draft reports and bid submissions securing new funding for mental health recovery centres in South West London.
• Oversaw recruitment, onboarding, and training of new staff; introduced new CRM/data training to improve consistency and data quality across the service.
• Conducted performance reviews and HR investigations in collaboration with senior leadership, supporting continuous improvement and workforce development.
• Deliver internal CRM training to new staff members, ensuring they are aware of the correct handling of sensitive client data.

Employment Advisor at Hestia London (2023-11 – 2024-07)

• Delivered evidence-informed interventions within the NHS to support clients with mental health conditions into sustainable employment and career progression.
• Assisted clients in overcoming barriers to employment, providing guidance on housing, finance, employment rights, and access to external support services.
• Helped to guide service users through complex processes, including grievances, tribunals, and redundancies.
• Coordinated with multidisciplinary teams, local authorities, and third-sector organisations to address systemic barriers and promote joined-up service delivery.
• Conducted one-to-one client sessions demonstrating active listening, empathy, and trust-building, maintaining strict confidentiality and professional boundaries.
• Managed a caseload of up to 35 service users, consistently achieving monthly KPIs and maintaining a 95% client retention rate after initial engagement.
• Ensured accurate, confidential, and compliant record-keeping across multiple data systems, including company CRM and NHS platforms, to maintain service quality and audit readiness.
• Collaborated closely with healthcare professionals, therapists, solicitors, civil servants, and community organisations to deliver holistic, person-centred support.

Support Worker at United Response York (2018-09 – 2022-12)

• Provided personalised support to individuals with mental health conditions and learning disabilities in a residential care setting, promoting independence and wellbeing.
• Delivered one-to-one care for clients with complex needs, including autism, schizophrenia, bipolar disorder, and severe anxiety or depression.
• Used initiative and problem-solving skills to manage challenging situations safely and in line with safeguarding and organisational guidelines.
• Acted as a key worker, developing and reviewing individual support plans, coordinating schedules, and identifying opportunities for personal growth and skill development.
• Administered medication, maintained accurate records, and completed risk assessments, support plans, and incident reports in compliance with CQC standards.

Volunteering at Raleigh International (2019-02 – 2019-04)

• Volunteered for 10 weeks in the Gorkha region of Nepal, one of the areas most affected by the 2015 earthquake.
• Taught English to groups of 10+ students, developing public speaking, communication, and cross-cultural engagement skills.
• Led community meetings and delivered presentations on water management and sanitation, supporting local capacity building.
• Contributed to the successful completion of the project's goals, including construction of 50 tap stands, 3km of water pipeline, and 20 toilets, improving access to clean water and hygiene for the community.

BSc (Hons) in Psychology – University of Liverpool (2019 – 2022)

A levels in Psychology, Geography, Sociology – Tadcaster Grammar School (2011 – 2018)