Dani Dando

Night Support worker

Talent

Stourbridge, DudleyMember since May 15, 2024

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About

I am a hardworking individual and a fast learner. I have worked for the last few years as a lone worker, so I have a proven track record of using initiative and self-motivation. I have a strong academic background, having achieved a first class honours in Forensic Psychology and currently completing a masters in Mental Health Sciences.

All of these have been completed part-time, so managing my time and work load is something I'm familiar snd comfortable with. I have had several jobs in customer service, where I have gained experience with dealing with the general public, always delivering a high standard of service.

Experience

OCT 2020 - PRESENT

Wordsley Housing Society - Bank and Night Support Worker

I support individuals with varying mental health needs, helping to build their independence and confidence and working with them in order to improve both their mental health and wellbeing, and encourage autonomy.
I have several responsibilities such as; handling and administering medication safely and effectively, understanding and implementing the Recovery Star model, helping tenants to rate and understand their mental health and evaluate their progress, conducting one to one’s with tenants, discussing and exploring ways of improving their mental wellbeing, supporting tenants with personal care. I have also regularly worked nights, I have been the only staff member on site, this has meant that I have had to remain calm in difficult situations.
Completed the following CPD and training;
Care certificate
Effective Communication and Record Keeping
Mental Capacity Act and DOLS
Safe Handling of Medication
Hoarding Disorder

SEP 2013 - OCT 2020

Dudley Catering & Cleaning Services - Catering Assistant/Cashier & Cleaner

Worked in kitchens in Church of Ascension Primary School and Fairhaven Primary School
Regularly asked to work in high pressure environments such as Himley Hall for large-scale events
Experience in customer service, cashing-up duties, management skills

SEP 2012 -SEP 2013

Scargill House Holiday, Conference and Retreat Centre - Kitchen Assistant/Community Host

Customer service, managing kitchen staff, living and working in a high pressure customer driven environment

SEP 2010 - SEP 2012

Blockbuster/Phones4U/Cherrystone’s Clothing Store - Sales Assistant

Customer service, meeting sales targets and expectations, admin skills

Education

JAN 2022 - PRESENT

Open University - MSc in Mental Health Science

I am currently in my final year of completing my masters. I have thoroughly this course and it has lead to an increased interest in biology. It has again given me chance to improve my time management skills with meeting strict dealines, but has also given me the opportunity to improve my research skills, as the modules and my dissertation have required me to learn and understand the pathology underlying many mental health issues, such as schizophrenia, depression, dementia and anxiety.

JAN 2021 - JUNE 2021

Newman University - Level 4 Counselling and Psychotherapy

I recently completed my Level 4 in Counselling and Psychotherapy. I found the course really interesting, and gained experience both of online counselling and counselling face to face. Both had a very different feel to them and led to me utilising a full range of counselling and therapeutic techniques.

OCT 2014- 2019

Open University - BSc (Hons) in Forensic Psychology

Achieved First Class Honours. I thoroughly enjoyed the challenge of working independently at a high level, meeting strict deadlines and managing my time between studies, work and lifestyle.