Daniel Baldwin

Psychology graduate and trainee counsellor with a genuine, active interest in supporting young people's emotional wellbeing. Currently completing a professional counselling diploma, building practical skills in active listening, empathy, boundaries, and non-judgemental support. Nearly eight years of experience working directly with the public in a fast-paced environment has built real resilience, the ability to build rapport quickly with a wide range of people, and a calm, steady presence when situations become challenging.

Motivated to bring this combination of academic grounding and hands-on people skills into a school setting supporting students with social, emotional and mental health needs.

Customer Service at Starbucks (Soul Coffee) (2018-01 – Present)

• Build rapport quickly and genuinely with a large, varied cross-section of the public every day, adapting communication style to the individual.
• Remain calm and clear-headed under pressure, de-escalating frustrated or upset customers and resolving situations professionally.
• Demonstrate patience, consistency, and resilience across long, demanding shifts in a fast-paced environment.
• Work collaboratively within a team, supporting colleagues and maintaining a positive, steady presence during busy or stressful periods.

Front of House at Spanish Restaurant (2019-12)

• Delivered bilingual (English/Spanish) customer service, building trust and rapport with a diverse customer base.

BSc (Hons) in Psychology – Sheffield Hallam University (2023-01)

Professional Counselling Diploma in Counselling – Chrysalis (2026-10)

Diploma of Higher Education in Humanities – Wakefield College (2018-01)