Daniel Francois

A highly motivated and dedicated Business Analyst, Digital Marketer, and Content Creator, I possess excellent communication abilities and a proven track record in problem-solving, decision-making, and sound business acumen. Throughout my career, I have gained significant experience in the eCommerce, eLearning and hospitality industries, where I have honed my skills in people management and relationship building. In addition, I have spent over three years working on various IT and business change projects in both Agile and Waterfall environments, demonstrating my pragmatic, creative, analytical, and commercially focused approach to delivering business solutions.

• Business Analyst with a track record of successfully deploying innovative software solutions and systems in various industries, including eCommerce, hospitality, and learning management.
• Proficient in both Agile and Waterfall methodologies, with strong skills in requirements gathering, stakeholder management, and project delivery.
• Experienced in integrating CRM systems, implementing email marketing solutions, and developing custom software solutions tailored to business needs.
• Skilled in conducting market research, analyzing user requirements, and translating business needs into technical specifications.
• Fluent in French, Spanish, and English, with strong communication and presentation abilities.
• Educational background includes certifications in Scrum Product Owner, Digital Marketing, and extensive training in business analysis and project management methodologies.

• University Diploma in Tourism Administration
• Scrum Product Owner certification
• Digital Marketing training
• VRQ Level 3 in Advanced Hospitality Management
• Certified Business analyst
• Baccalaureate certificate