Stock Presentation Specialist at Harwoods Audi (Present)
Support the management team with all aspects of stock management – Ensure all Harwoods stock is presented both physically and virtually
- Image vehicles to the Harwoods and OEM standards
- Produce social media content inline with brand standards
- Edit stock photos and videos using Photoshop and Premiere Pro
- Maintain consistent online presence quality on Harwoods website, manufacturer partner brand websites Autotrader, pinnacle, salesforce
Web Specialist – Photographer at Hendy Jaguar Land Rover (2022-02 – 2025-07)
Key responsibility is photographing and editing new and used stock cars to a high standard. Currently use Adobe Photoshop and Lightroom and average 50 photos per used car and 20 for new cars. Aim to ensure that cars are valeted, photographed, edited and uploaded onto Auto Trader and Autofinity within a three-day turn around.
Create and edit engaging social media content using Adobe Premiere Pro. Plan and capture content of cars in local environments to create eye catching, engaging and unique social media presence.
- Assist with pricing stock cars competitively, based on the current market trends
- Develop and maintain advertisements ensuring attention-grabbing headlines, detailed retailer descriptions, and vehicle specifications
- Assist with the progress tracing of stock cars to ensure smooth operations for the departments
- Work closely with a wide range of departments within Hendy Jaguar Land Rover such as Valeting, Workshop, Sales, and After-Sales to support overall dealership success
Customer Service Delivery Driver at Waitrose (2021-01 – Present)
- Efficiently delivering orders and ensuring timely, accurate deliveries
- Providing exceptional customer service to enhance customer satisfaction
- Adapting to dynamic and changing scenarios with flexibility and professionalism
Sales Processing Specialist at Centurylink (2019-01 – 2020-10)
Played a key role in supporting the sales team by delivering operational excellence and ensuring the smooth execution of various activities.
- Coordinated with internal and external stakeholders to complete multiple operational tasks consistently and efficiently
- Contributed to continuous improvement initiatives by identifying, recommending, and implementing productivity enhancements across the organization
- Managed Business As Usual (BAU) and smaller sales requirements within the New Business and Existing Accounts Sales teams, enabling the sales force to focus on achieving sales quotas and customer retention goals
- Facilitated behind-the-scenes processes and activities to support sales operations effectively
- Acted as a secondary point of contact for select clients, handling urgent requests promptly and professionally
Site Manager at Dubbo Midstate Caravan Park Australia (2018-08 – 2018-11)
- Managed daily park operations and ensured smooth day-to-day activities
- Coordinated and arranged staff rotas for cleaning and maintenance teams
- Oversaw the allocation and management of arrivals to ensure efficient flow and customer satisfaction
- Maintained a 24/7 on-call presence to handle late arrivals and address any operational issues promptly and effectively
Purchasing Assistant at Micheldever Tyres (2018-01 – 2018-03)
- Handled incoming calls, emails, and postal correspondence from suppliers and customers efficiently and professionally
- Followed up on deliveries to ensure timely receipt and resolve any issues promptly
- Managed multiple requests simultaneously, prioritizing tasks to maintain smooth operations and excellent service
Member Service Advisor at Police Mutual Group (2017-07 – 2017-12)
- Handled incoming calls, emails, and postal correspondence from Customers, Field Sales Advisors, and Third Party Insurers
- Processed and implemented applications and mid-term adjustments for insurance cover efficiently and accurately
- Prepared and issued cover documentation for customers, ensuring clarity and compliance with company standards
Registrations Executive at BNP Paribas Leasing Solutions (2017-06 – 2017-07)
- Handled incoming calls and emails from Customers promptly and professionally
- Managed customer complaints, providing effective solutions and maintaining customer satisfaction
- Prepared and provided quotations for both existing and potential customers to support sales and service needs
Registrations Executive at Constructionline (2013-11 – 2017-06)
- Processed and verified membership application requests within tight deadlines to ensure timely on boarding
- Handled incoming calls and emails from Customers, providing prompt and helpful assistance
- Liaised effectively with the Sales Team and Key Account Clients to coordinate services and address needs
- Conducted initial investigations and escalated complaints appropriately to ensure swift resolution
- Collated and prepared weekly statistics for management meetings to support performance tracking and decision-making
