Operations & Compliance Manager | SaaS · EdTech · 100+ Teams · 81K Assessments
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Operations & Compliance Manager with 7+ years of experience leading high-volume service delivery, compliance programmes, and multinational teams across SaaS and EdTech environments. I’ve managed 30+ institutional partnerships, overseen 81,000+ annual compliance assessments, and led teams of 100+ across the UK, US, and Philippines — consistently delivering 20–35% efficiency improvements. Experienced in SLA/KPI governance, Salesforce administration, workflow automation, UKVI compliance, and data-driven reporting.
Bilingual in English and Spanish
Services & Compliance Manager at Enroly (2025–Present) — 30+ university partners, 81,000+ annual assessments, UKVI compliance, SLA/KPI governance, Looker Studio reporting.
Operations & Support Manager at Uni-quest (2018–2023) — Led 105-person multinational team, full budget responsibility, 20–35% efficiency gains, Salesforce administration, outsourcing operations
GCSEs, A/S Levels & Further Education — United Kingdom
