Daniel Spence

3+years' experience within the corporate world with a particular focus on KYC/EDD reviews, legal documentation review and Data Subject Access Requests. Strong review framework capabilities which have been applied in a range of environments ranging from Tier 1 Investment banks to Global Technology Companies culminating in project deliverables consistently being met resulting in both internal and external satisfaction across a range of projects.

Legal Operations Associate 2 at PricewaterhouseCoopers (2022-02 – Present)

Provided support on a range of projects in relation to legal document review and KYC/EDD documentation to ensure internal policies and standards are maintained to a high level ensuring high satisfaction rate to stakeholders.

• Analysing customer and client information in relation to potential clients to ensure regulatory compliance.
• Liaising with internal elements of the business to efficiently identify and collate on indicators of Suspicious Activity.
• Maintaining strong review framework standards in a fast-paced environment with fluid client needs ensuring client satisfaction.
• Maintenance of strong lines of communication between myself and clients ensuring transparency.
• Continuous review and monitoring of large amounts information to ensure all potential red flags are noted.
• To successfully implement any Mitigating Measures required for future business purposes.
• Maintaining strong software skills particularly with a focus on Salesforce and Refinitiv.
• Speaking and presenting in front of others regarding KPI's particularly with the use of Microsoft office tools e.g. Word, Excel and Powerpoint.

Bartender at Beehive bar and restaurant (2021-03 – 2022-03)

• Served each guest with sincere, positive and enthusiastic attitude
• Greeted guests in a timely and professional manner
• Stayed up-to-date on mixology trends, bar equipment and sanitation standards

Customer Service Representative at Firstsource Solution (2018-03 – 2018-09)

• Liaised with tem members to promote public relation strategies to better achieve set targets.
• Resolved product or policy issues whilst also promoting benefits of new technology and promotional offers.
• Met and exceeded quotas by generating 100+ calls per day on leads for software maintenance renewals. Served as a communications link between engineering consultants, management and support staff

Telesales agent at Convergys (2017-06 – 2017-09)

• Continuously monitored sales performance to determine growth and personal improvements required to meet company targets whilst under strict deadlines
• Maintained high levels of self-motivation by constantly researching new sales tactics to achieve set company goals and improve personal performance.
• Monitored personal performance by assessing customer reviews from surveys, proactively making improvements when required

BA (Hons) Law in Law and Business – Liverpool John Moores University (2018-09 – 2021-06)