Daniela Bratu

Senior Adult Social Care leader with 10 years of experience spanning multi-site operations, quality assurance, safeguarding, regulatory compliance and service improvement. Experienced in overseeing supported living services, leading local-authority improvement assignments and stabilising services through periods of risk, redesign and organisational change. Combines strategic oversight with a practical, hands-on leadership style, building trusted relationships with senior stakeholders, managers, frontline teams, people who use services and families.

Now seeking a permanent Regional Manager, Quality and Compliance Manager, or senior local-authority position offering long-term responsibility and organisational impact.

Independent Care Consultant & Interim Service Manager at London Borough of Hammersmith & Fulham (2025-11 – 2026-06)

• Commissioned to undertake a comprehensive quality and compliance review of a respite service following its temporary closure.
• Produced a detailed improvement report identifying governance, safeguarding, operational and service-recovery priorities.
• Retained following the review to provide interim leadership for a day centre during organisational redesign and change.
• Oversaw operational performance, safeguarding, staffing, quality assurance, regulatory compliance and risk management.
• Advised senior council stakeholders on governance, improvement priorities and sustainable service recovery.

Quality Assurance Manager (Consultancy Contract) at Care Staff Services (2025-09 – 2025-10)

• Strengthened quality, compliance and governance processes across the service within a short-term improvement assignment.
• Conducted audits and supported safeguarding oversight, internal investigations and daily operational quality management.
• Coached a newly formed team on care planning, risk assessments, documentation and compliance standards.
• Developed and refined practical controls including eMAR auditing, a diabetes tracker and a RAG-rated monitoring system.
• Created internal training materials and improved documentation accuracy and consistency.

Area Manager (Self-Employed Contractor) at ALD Support Limited (2025-02 – 2025-06)

• Held quality and operational oversight of 30 supported living services across multiple locations.
• Completed comprehensive audits, issued prioritised action plans with clear deadlines and tracked delivery through to completion.
• Used a risk-based approach to focus support on underperforming services while maintaining oversight of stronger locations.
• Worked across HR, compliance and operations to address staffing, quality and service-delivery concerns.
• Coached and supervised local managers, strengthening accountability and improving compliance across underperforming services.

Deputy Manager / Acting Manager at WR Care Services Ltd (2021-10 – 2024-08)

• Managed day-to-day service delivery and deputised as Acting Manager during the Registered Manager's absence.
• Led a local-authority inspection triggered by CQC, achieving an 'Excellent' compliance outcome with zero critical actions.
• Developed compliance folders, office systems and quality-assurance frameworks to strengthen governance and CQC readiness.
• Led safeguarding activity, including raising concerns, responding appropriately, investigating incidents and monitoring actions.
• Delivered monthly audits and performance reports, using findings to drive continuous service improvement.
• Supported service growth by building productive relationships with commissioners, local authorities and other stakeholders.
• Maintained positive engagement with staff, people using services, families and professionals, promoting accountability and high standards.

Service Manager at Avant Health Services Ltd (2021-03 – 2021-09)

Field Officer at Caremaid Services Ltd (2020-09 – 2021-02)

Adult Care Worker (Band 3) at Ashmount House Allied Care Ltd (2017-01 – 2020-09)

Support Worker at Fairhaven House Allied Care Ltd (2016-12 – 2017-12)

Bank Support Worker at East Dean House Allied Care Ltd (2016-09 – 2017-09)

Understanding Business Improvement Techniques (2025-11 – 2025-11)

Level 5 Diploma in Leadership in Health and Social Care (2023 – 2023)

NCFE Level 3 Diploma in Health and Social Care (2018 – 2018)

BA in Political Science / Sociology Diploma in Political Science / Sociology (2016 – 2016)