Daniela Caruso

Organised and detail-oriented Support Services Administrator with experience in administrative operations, customer service and confidential document management. Proficient in Microsoft Office, including Word, Excel and Outlook, as well as Zendesk for ticket management and request handling. Demonstrates excellent communication skills, strong attention to detail and the ability to manage competing priorities in a fast-paced environment.

Previous experience as a qualified Spa Therapist has developed a strong customer-focused approach, excellent interpersonal skills and a commitment to delivering high standards of service.

Support Services Administrator - Court Enforcement Services

(2023-08)

• Provide comprehensive administrative support to ensure the smooth and efficient running of daily operations.
• Prepare, process and manage confidential documentation, including correspondence and court-related paperwork.
• Use Microsoft Excel to complete data entry, maintain records, prepare reports and carry out accuracy checks.
• Manage correspondence through Microsoft Outlook, liaising professionally with internal teams and external stakeholders.
• Utilise Zendesk to manage support tickets, action requests and respond to queries from colleagues and clients.
• Maintain accurate records and ensure information is handled with discretion and professionalism.
• Prioritise tasks effectively to meet deadlines while maintaining consistently high standards of accuracy and service.

Spa Therapist - Down Hall Country House Hotel

(2015-07 - 2023-08)

• Delivered a range of professional spa treatments using recognised brands, including ESPA, Jessica and Mii.
• Welcomed guests, managed check-ins and conducted consultations to identify individual needs and treatment preferences.
• Provided personalised recommendations and maintained excellent standards of customer care throughout the guest experience.
• Built positive relationships with clients through effective communication and a professional, approachable manner.
• Supported the Reception and Leisure teams when required to ensure the smooth running of hotel operations.

Assembly Worker (Temporary) - DW Windsor

(2022-03 - 2022-08)

• Assembled and packaged fragile products accurately, following required procedures and quality standards.
• Worked efficiently in a fast-paced production environment to meet strict deadlines.
• Consistently worked towards and achieved daily production targets while maintaining quality.
• Demonstrated reliability, attention to detail and the ability to follow instructions and work effectively as part of a team.

Spa Therapist - Hanbury Manor Marriott Hotel & Country Club

(2017-08 - 2022-03)

• Delivered high-quality spa treatments using established skincare and beauty brands, including Elemis and Decléor.
• Completed extensive product and treatment training to maintain professional knowledge and service standards.
• Provided tailored skincare advice and product recommendations based on individual client needs.
• Developed strong client relationships through attentive service, clear communication and a personalised approach.
• Assisted with Leisure Department duties when required, supporting the wider team and day-to-day operations.

GCSEs, grades B–C - Including English and Mathematics - St Mark’s West Essex Catholic School (2008 - 2013)

NVQ Level 2 - Beauty Therapy - Harlow College (2013 - 2014)

VRQ Level 3 - Beauty Therapy - Harlow College (2014 - 2015)