Deborah Mafili

Reliable and multilingual customer-service professional with experience across retail, hospitality and childcare, now developing knowledge through Health and Social Care study. Confident supporting members of the public, working calmly in busy environments and communicating with people from different backgrounds. Seeking customer service, reception or administrative support roles where strong service standards, organisation, empathy and confidentiality are important.

Sales Assistant - JD Sports

(2022-07)

• Provide friendly customer service in a busy retail environment, helping customers with product queries, sizes, availability and purchases.
• Maintain shop-floor standards by arranging displays, supporting stock presentation and keeping the customer area tidy and safe.
• Work as part of a team during peak periods, staying calm under pressure and supporting colleagues to meet service expectations.
• Use clear communication and a patient approach when dealing with customers from different backgrounds.

Childcare / Nursery Support - Mummy's World

(2022-01 - 2022-01)

• Supported a safe and caring setting for children, helping them learn through play and age-appropriate activities.
• Prepared healthy meals and snacks while following instructions and maintaining awareness of safety and hygiene.
• Built patience, responsibility and safeguarding awareness through supporting children and responding to their needs.

Customer Service Team Member - KFC

(2020-12 - 2021-12)

• Served customers at the till, took orders accurately and supported table service, delivery packing and kitchen tasks.
• Worked quickly and carefully in a high-volume hospitality environment while following food hygiene and team procedures.
• Handled customer requests politely and supported colleagues to keep service moving during busy shifts.

Customer Service Assistant - GAP - London Designer Outlet - London

(2019-03 - 2019-03)

• Served customers and supported shop-floor organisation, presentation and general retail duties.
• Developed early customer-facing experience, confidence and awareness of professional service standards.

Health and Social Care Level 1 Introduction - Health and Social Care - Westminster College (2022 - 2023)

Functional Skills Level 1 - IT, Maths and English - College of North West London (2021 - 2022)

ESOL English Entry 1-2 and Maths Entry 2-3 - English and Maths - College of North West London (2019 - 2021)