Danielle Dawson

I am a well presented, polite person. i work well with other as well as on my own. i am confident in my decision making. I also work well under pressure. working with vulnerable people both in person and in difficult circumstances over the phone has boosted my confidence in my work. i always make sure i can be person centred and to make sure that vulnerable people feel safe, heard and understood.

Care Assistant at Community Caring Limited (2024-09 – 2026-01)

It was my duty to deliver a high stand of care and support to vulnerable people in their own homes, wether it was for re-ablement or someone that required 24/7 care.

Collections Agent at Ardent Credit Services Ltd (2022-03 – 2024-02)

As a collections agent my main responsibilities are as follows:

• To help customers manage there debts and set up affordable payment plans.
• Ensuring customer are not in any fincual difficulty before discussing any repayment and sign posting them for support.
• To raise any concerns of fraud and follow to correct process (different for each client)
• To learn processes of each client we are trained on to be able to help customers with any disputes they may have.
• To send any queries for any disputes or other issues.
• Handling complaints
• Be reassuring and understanding any customer that may be vulnerable and being able to identify (who is a vulnerable customer) and noting according.

Customer Service Advisor at HRGO Recruitment (2021-04 – 2021-12)

As a customer service advisor my main duties are to:

• assist customers with queries in regards to there online orders, whether it is click and collect or home delivery.
• investigate any deliveries that may have not been delivered and communicate with various stores and delivery provider.
• process refunds, replacements and exchanges
• assisting customers with any queries regarding a product/s
• sometimes dealing with complaints whether it was to do with a store or another agent

Community Care Assistant at Professional Carers (2017-04 – 2021-03)

My job role was to ensure all clients where kept safe and all care plans are followed at every call, my main duties where to ensure safety and confidentiality where maintained , to assist in personal care, meal prep, medication, shopping and cleaning.

CARE SUPPORT WORKER at LOCAL SOLUTIONS (2016-04 – 2016-10)

Working as a community care worker. My responsibilities were to help my clients with their daily needs such as.

• Personal care
• Meal prep
• Meds (prompt)
• With another staff member we use a hoist or stand aid.
• Changing leg bags.

Training Course at Local Solutions (2016-04 – 2016-10)

We were trained on things such as dementia care, food hygiene, manual handling, first aid.

Hair Salon Staff at HAIR SALON (2015-01 – 2015-12)

I completed a lot of work in the salon in Wirral Met College dealing with clients and listening carefully to what services they wanted. I believe I have developed my customer service as I know how to have a better sense of how to act in the presence of customers.

Nursery Staff at LYNN'S LITTLE ONES NURSERY (2013-01 – 2013-12)

When working with the older children my main role was to encourage independence and entertaining such as reading and making music. I developed the skill of splitting attention between the children as they all wanted constant attention.

Teaching Assistant at EGREMONT PRIMARY SCHOOL (2013-01 – 2013-12)

In the primary school I was heavily involved with teaching aids such as teaching reading writing, on this placement I believe the skill I developed was patience.

Baby Room Staff at ASH HOUSE NURSERY (2012-01 – 2012-12)

My main roles in ash house baby room was taking care of their needs such as helping them to eat and help to put them asleep. I would also read stories with them and play with them like painting pictures or using the building blocks etc. I believe I gained listening skills during this placement.

B-TECH in Science – WEATHERHEAD HIGH SCHOOL

NVQ level 1 and 2 in hairdressing – WIRRAL MET COLLEGE (2015-01 – 2015-12)

NVQ in child development – WEATHERHEAD HIGH SCHOOL (2013-01 – 2013-12)