Danielle Greenwood

Hardworking, highly reliable professional with a proven ability to work effectively as part of a team and independently. A great team player who communicates clearly, supports colleagues, and contributes positively to workplace culture. Known for a strong work ethic, adaptability, and a proactive approach to problem-solving. Brings excellent organisational skills, attention to detail, and a commitment to delivering high-quality work in fast-paced environments.

Willing to relocate: Anywhere

Production Planner - CRP-Littleborough

(2022-08)

• Process customer orders accurately and efficiently, ensuring all orders were updated and dispatched on time and in line with customer guidelines.
• Maintain strong communication with Sales, Purchasing, Technical, and Production Planning teams to support smooth workflow and deliver on customer commitments.
• Manage and prepared company pack documentation to ensure accurate, compliant, and timely dispatch of goods.
• Create and process pro‑forma invoices and sales orders within internal systems, providing customers with clear and proactive updates on order progress.
• Liaise with Credit Control to ensure all orders were released and processed in accordance with customer credit status and internal financial policies.
• Deliver high levels of customer satisfaction through timely communication, problem‑solving, and service reliability.

Area Planner / Empty Homes - The Guinness Partnership-Oldham

(2020-07 - 2022-07)

• Review the production schedule.
• Prioritise urgent and overdue orders.
• Create and update production plans.
• Ensure materials are available before work is released.
• Monitor production progress throughout the day.
• Resolve any planning issues or production delays.
• Update the ERP/MRP system with any changes.
• Liaise with Production, Purchasing, Stores, and Quality.
• Re-plan work if priorities or capacity change.
• Monitor work-in-progress (WIP).
• Update planning boards and reports.
• Ensure customer delivery dates remain achievable.
• Communicate any risks or changes to the relevant departments.
• Prepare the production plan for the following day.
• Complete any outstanding planning actions.

Contract Support Administrator - Yeomans Projects / 1st Contracts-Littleborough

(2017-08 - 2020-06)

Day to day office duties included:

• Answered incoming calls and handled lower‑level client enquiries, ensuring clear communication and efficient issue resolution.
• Raised purchase orders for each client with accuracy and timely processing.
• Monitored and produced quotations based on information from engineers, managers, and directors.
• Managed day‑to‑day reactive works across an internal workforce and local supply chain, overseeing jobs from initial request through to invoice preparation.
• Maintained daily communication with suppliers and merchants to order job‑specific materials while ensuring best‑price practice.
• Collated, reviewed, and processed engineer timesheets including overtime, ensuring a high level of accuracy and timely submission.
• Completed tracker reporting and operational reviews to support performance monitoring and workflow visibility.
• Triaged helpdesk requests quickly and accurately to maintain operational efficiency and support fast invoice turnaround.
• Delivered general administrative support to ensure smooth daily operations across the service department.
• Planned and scheduled workloads for a team of 21 engineers, balancing priorities, SLAs, and resource availability.

Administration Assistant - Amber Case Management Ltd - Newton Heath

(2016-09 - 2017-08)

Day to day office duties included:

• Completed scanning and filing duties to maintain organised, up‑to‑date records.
• Performed accurate data entry across internal systems with strong attention to detail.
• Handled telephone calls and took clear, accurate messages for staff and clients.
• Processed VAT input ensuring accuracy and compliance with internal procedures.
• Managed incoming post and parcels, logging and distributing items efficiently.
• Reviewed and processed support worker notes with confidentiality and precision.
• Updated client case notes for solicitors, ensuring all information was recorded accurately and maintained to a high professional standard.
• Provided general administrative support

Lead Helpdesk Administrator - Martins Craft Bakery Ltd-Chadderton, Greater Manchester

(2014-10 - 2016-09)

Day to day office duties included:

• Acted as first point of contact for 26 shop managers, providing daily operational support and resolving queries efficiently.
• Managed daily stock and supplies ordering to ensure all retail sites remained fully equipped.
• Handled customer complaints via email, letter, and telephone, maintaining consistently high service standards.
• Prepared daily production sheets for bread, confectionery, savoury, bread nights, despatch, and pack‑out departments.
• Used EPOS systems including setting up new till numbers and resolving till, cashing, and credit‑card issues.
• Provided operational cover for shop managers and the bakery shop when required.
• Coordinated cake orders with relevant departments to meet customer deadlines and specifications.
• Processed high volumes of special order tickets during peak trading periods with accuracy and efficiency.
• Held staff meetings to discuss issues, promotions, and operational changes.
• Supported the opening of a new shop including staffing, stock ordering, health inspections, and staff training.

Maths & English (GCSE's) - North Chadderton High School (2001 - 2006)