Consultant - Village Hall - Romney Marsh, Kent
(2025-03)
- Manage and coordinate operational staff including cleaners, caretakers and maintenance contractors.
- Oversee the day-to-day operation and smooth running of the village hall facility.
- Lead improvements to booking and administration processes, including development of a new website to enhance customer experience and operational efficiency.
- Coordinate maintenance activities and ensure facilities are maintained to a high standard.
- Ensure compliance with health and safety regulations and maintain a safe environment for staff, visitors and community groups.
- Liaise with committee members, hirers, contractors and local stakeholders to support the ongoing development of the facility.
Leaseholder & Business Operator - Levin Club - Romney Marsh, Kent
(2016-08 - 2025-03)
Held full responsibility for all operational, commercial and financial aspects of a hospitality and leisure venue serving a membership of over 500 members. Accountable for profitability, customer experience, compliance, team leadership and business development.
- Full P&L ownership including budgeting, payroll, banking, accounts and cash management.
- Led recruitment, training, scheduling and performance management of hospitality staff.
- Managed teams of up to 8 employees during major events and peak trading periods.
- Managed supplier relationships, negotiated contracts and controlled operating costs.
- Oversaw stock management, purchasing and inventory controls.
- Managed multiple revenue streams including bar operations, food service, gaming machines, entertainment programmes and private events.
- Planned and delivered year-round entertainment and event programmes to increase member engagement and revenue generation.
- Maintained compliance with licensing, health & safety and gaming regulations.
- Produced reports and presented business performance to committee and ownership stakeholders.
- Built strong relationships with community organisations, local businesses and public-sector stakeholders.
- Successfully maintained profitable operations while serving a membership base of over 500 members.
- Reduced supplier costs by an average of 15% through contract negotiation and supplier management.
- Raised over £70,000 for local charitable organisations and community initiatives.
- Supported record PTA fundraising performance, helping generate over £3,000 for a local school.
- Worked collaboratively with local council representatives on long-term redevelopment planning and future business strategy.
Club Manager - Levin Club - Romney Marsh, Kent
(2009-12 - 2016-08)
- Managed day-to-day operations across all areas of the business.
- Supervised staff recruitment, training, scheduling and performance.
- Managed stock control, purchasing and supplier relationships.
- Organised events and entertainment programmes to increase customer engagement and revenue.
- Supported budgeting, financial administration and operational reporting.
- Maintained compliance with licensing and health & safety requirements.
- Built strong relationships with members, community groups and stakeholders.
Hospitality Team Member - Park Resorts (now Parkdean Resorts) - Camber Sands
(2008-03 - 2009-12)
- Delivered exceptional customer service within a fast-paced holiday park environment.
- Supported bar and entertainment operations during peak holiday periods.
- Developed a strong understanding of holiday park operations, guest expectations and leisure hospitality standards.
- Worked effectively as part of a multi-department team focused on guest satisfaction.
