Ria Lal

Motivated and customer-focused Team Leader with over 5 years of experience in the leisure, fitness, and hospitality sector. Qualified in Personal Training and Sport & Exercise Science, with ability in team leadership, customer service, membership sales, and daily operations. Recently promoted from Acting Team Leader to Team Leader, with a proven record of accomplishment of supporting high service standards and leading teams in fast-paced environments.

Team Leader - Leisure United - Wednesbury, West Midlands

(2023-01)

Promoted from Acting Team Leader to Team Leader in recognition of strong leadership, operational management, and commitment to delivering excellent customer service.

• Lead and support staff across gym and café operations, ensuring the smooth running of daily activities.
• Oversee customer service standards, professionally resolving enquiries and issues to maintain high levels of customer satisfaction.
• Manage memberships, promotional campaigns, and customer communications via telephone, email, and face-to-face interactions.
• Coordinate opening and closing procedures as a trusted key holder, ensuring compliance with health, safety, and operational standards.
• Support shift planning and team performance to deliver an efficient and welcoming customer experience.

Fitness Instructor (Part-Time) - Leisure United - Wednesbury, West Midlands

(2020-01 - 2023-01)

• Delivered fitness sessions to a wide range of customers.
• Provided guidance on exercise techniques and healthy lifestyles.
• Built positive relationships with members and encouraged engagement.
• Supported clients in achieving personal fitness goals.

Secondary Education - Wood Green Academy (2016-01 - 2021-01)