Dante Ward

I'm a manager by profession with key skills in Customer Service, I.T. and Technical Support, Software Development and Learning and Development. My most recent position was a Sr. Technical Support Engineer with Oracle Phils. for over 8 years and I was responsible for providing resolution to different server issues and very good to excellent customer service to our clients. My strengths include excellent people management skills and ability to concentrate and stay alert.

Senior Technical Support Engineer

•Resolved different high-level severity server related issues

•Provided high level of customer service on a high stress level environment

•Provided in -depth knowledge within different and multiple PeopleTools product area

•Collaborated with different time zone colleague to ensure proper hand-off of issues and seamless transition of issues

•Documents resolutions for future issues and help other support with incoming issue

Technical Support Engineer

May 2006 - April 2008

• Provided quality application and technical support via online support tools and telephone calls
• Handled high severity issue regarding security implementation and Process Flow
• Provided analysis, testing and debugging and team assistance in resolving customer problems

Sr Network and System Analyst / Visual Basic Developer

February 2006 – May 2006

• Lead developer and manage team of programmers in developing the latest version of company legacy system
• Maintained Legacy system applications for different clientbased services for record system for Mid Office and Back Office Systems
• Provided different level of support (technical and software) for internal users that may arise during production hours
• Improved system process for accurate data transfer

Sr Network Administrator / Visual Basic Developer

April 2004 – November 2005

• Ensured Intranet connectivity and accessibility of the network for the faster and efficient data processing within the company
• Updated company resources to provide faster intranet and internet connectivity
• Perform System Analysis and Visual Basic development/design work on the HRD, Payroll and Retail system for fuel station
• Develop Biometric connectivity using Visual Basic and Excel for biometric records for payroll and employee time records
• Supported software and technical troubleshooting for different level of company user

Information Technology Instructor June 2001 – April 2004

• Provides learning instructions that are appropriate to college students related to Computer learning.
• Instructional learning with different computer languages like COBOL, Visual Basic, SQL, C++, Python • Developing instructional manuals to help students know proper handling of computers
• Evaluating, grading projects/examinations and tracking student progress
• Maintaining proper functioning of all hardware devices

NATIONAL COLLEGE OF BUSINESS AND ARTS

BSBA Computer Management