D365 Programme Manager
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Experienced Technical Project/Programme Manager with significant D365 experience
I am a highly experienced Technology Leader with a proven track record of over 10 years in management. I have successfully led diverse teams in delivering large-scale programs, including Information Technology, Infrastructure, System Implementation, and
Software Development for fast-growing companies and start-ups in the Fintech industry. I have led and delivered several major Microsoft Dynamics 365 programmes including development of bespoke modules, integration with SharePoint , ERP, and other systems.
My expertise extends to delivering end-to-end greenfield IT programs and rescuing projects already in progress. I am known for my ability to adapt to rapidly changing technology landscapes, foster creativity within teams, and effectively address mission-critical challenges to ensure the successful achievement of bottom-line results.
Directed a portfolio of 10 ICT projects, which included the re-implementation of Dynamics 365, Agresso (ERP) finance system, Data Cleansing, and significant system upgrade initiatives
o Successfully implemented a Dynamics 365 CRM system, resulting in a comprehensive 360-degree view of customers. This achievement led to a noteworthy 20% increase in productivity and elevated customer satisfaction from 60% to 75%.
o Successfully executed mandatory upgrades o Delivered the development of four dedicated modules tailored to distinct business functions o Transferred D365 licenses to PowerApps o Accomplished a unified user interface upgrade (UUIU) project o Migrated functionality from the Monolithic App to dedicated PowerApps o Led the completion of an environment alignment project
