Danyal Zafar

Property management professional with experience leading teams across residential lettings, sales pipeline generation and building management, including portfolios ranging from 940 apartments to 2,000 properties across London. Experienced in formal performance management, including written warnings, HR-supported review meetings and documented Performance Improvement Plans (PIPs) for underperforming team members. Working knowledge of housing and tenancy legislation, deposit protection rules and renters' rights, alongside Guaranteed Rent agreements.

Skilled in managing landlord, tenant and contractor relationships, resolving complaints, and coordinating administration, compliance and maintenance across multi-site portfolios.

Head of Sales & Lettings - Kingsley Fox

(2025-10)

• Lead a team generating and managing pipeline across both property sales and lettings enquiries.
• Generate new business by cold calling private landlords and apartment buildings to acquire new instructions for sale and long-term lettings.
• Handle Guaranteed Rent agreements as part of the lettings offering to landlords.
• Work closely with the marketing team to ensure outreach and campaigns are aligned with sales and lettings targets.
• Manage formal performance issues within the team, including written warnings, HR-supported review meetings and documented Performance Improvement Plans (PIPs) for underperforming team members.

Building Manager - ILA

(2024-08 - 2025-02)

• Managed a portfolio of 942 apartments, acting as first point of contact for residents, landlords, vendors and contractors.
• Carried out regular building checks across boiler rooms, lifts, gym facilities, and outdoor spaces including balconies and communal areas, alongside resident complaint handling.
• Ran viewings and lettings, converting around 40% of viewings into new tenancies, and managed all associated documentation.
• Handled onboarding and move-in administration for up to 6 residents per week, coordinating with third-party stakeholders including contractors, landscapers and cleaning teams.
• Managed a formal Performance Improvement Plan (PIP) process for an underperforming team member, including a written warning and an HR-supported review meeting with documented outcomes.
• Planned and delivered the building's first resident event end-to-end, including budgeting and forecasting, achieving 85% attendance within budget.

Building Management - AWOL

(2024-05 - 2024-08)

• Managed a portfolio of 942 apartments as building/property manager, covering lettings, viewings and resident relations.
• Handled up to 4 viewings per week and supported prospective residents through documentation and onboarding.
• Acted as first point of contact for resident and contractor queries, resolving complaints and coordinating third-party services.
• Carried out routine maintenance checks and coordinated minor repairs to uphold property standards.
• Increased occupation of building from 25%n to 89% within 3 months.

Property Manager / Team Leader - SONDER

(2022-02 - 2024-05)

• Led a team managing a portfolio of c.2,000 properties across London, overseeing tenant relations, maintenance coordination and property standards.
• Built up working knowledge of housing and tenancy legislation, deposit protection rules and renters' rights relevant to the portfolio.
• Created a sales pipeline for properties on the market, working alongside the wider team to progress listings through to sale.
• Delegated tasks, set priorities and monitored progress across the team to keep service levels and timelines on track.
• Acted as primary point of contact for client queries and service requests, resolving issues and maintaining consistent communication between clients and internal teams.
• Coordinated virtual property viewings and detailed walkthroughs for international clients, supporting remote decision-making.

Distinction* (Btec Science) - Physics, Biology and Chemistry at a higher level. Including learning Harvard referencing and advanced English writing skills.

• Barking Abbey Sixth Form

10 GCSE’s (Inc. Maths & English) - GCSE Grades A* - C in English, Maths and Science with respect to extra subjects.

• Barking Abbey School