Daphine Sabazira

Proactive and highly organised operations and administration professional with 6.5 years of combined experience across administration, operations management and business centre management. Experienced in ensuring the smooth day-to-day running of busy environments, coordinating teams and stakeholders, managing systems and records, supporting recruitment and onboarding, organising meetings and events, and providing a high standard of administrative and operational support. A confident first point of contact with excellent written and verbal communication skills, strong attention to detail and a practical, hands-on approach.

Now looking to bring a broad operational background, strong organisational skills and positive team-focused approach to an Operations Assistant position within a fast-paced consultancy environment.

Operations - Ipsos

(2024-02)

• Managed visa-checking processes for a workforce of 500+ remote casual telephone operators, ensuring records remained accurate and supporting ongoing compliance with company requirements.
• Designed and implemented a streamlined workflow system to improve operational processes, reduce manual administration and save the company significant time and costs.
• Drafted and distributed company-wide communications, ensuring key updates, operational information and announcements reached employees clearly and efficiently.
• Acted as a first point of contact for employee and operational queries via email, telephone and the company CRM, resolving issues where possible and escalating more complex matters appropriately.
• Created, edited and maintained content for internal communications and publications, ensuring information was accurate, engaging and consistent in tone.
• Maintained accurate employee records and updated information across internal systems and the company CRM to support efficient day-to-day operations.
• Provided general administrative and operational support to a large, geographically dispersed workforce, coordinating queries and information across remote teams.

Executive Assistant and Team Support - Higginson Strategy

(2022-10 - 2023-12)

• Organised recruitment interviews and liaised with candidates, managers and internal stakeholders to ensure a smooth recruitment process.
• Supported onboarding of new employees, coordinating documentation, communications, equipment and other joining requirements.
• Maintained HR and employee records using Sage and Teamworks.com, ensuring information was accurate and up to date.
• Managed office supplies, purchasing and supplier relationships, ensuring the team had the resources required to operate effectively.
• Coordinated travel arrangements, including flights, accommodation, transport and itineraries, when required.
• Assisted with organising company meetings, events and team activities, managing logistics and communications.
• Prepared reports, documents, presentations and meeting materials using Microsoft Word, Excel and PowerPoint.
• Took meeting notes and maintained action trackers to ensure agreed actions were followed up.
• Used Teamwork.com to monitor tasks, deadlines and operational requirements.
• Supported internal communications and the circulation of company updates.
• Worked closely with senior colleagues and cross-functional teams, acting as a reliable point of contact for operational matters.
• Identified operational issues proactively and implemented practical solutions to maintain continuity and efficiency.
• Maintained confidentiality when handling employee, business and commercially sensitive information.

Business Centre Manager - Guarding UK

(2019-09 - 2022-09)

• Took overall responsibility for the day-to-day running and organisation of a fully serviced business centre, ensuring operational requirements were identified and dealt with promptly.
• Managed administrative processes, records and tenant databases, ensuring information remained accurate, current and appropriately maintained.
• Acted as a key point of contact for internal and external enquiries, responding professionally by phone, email and in person.
• Coordinated diaries, appointments, meetings and schedules involving multiple stakeholders.
• Ensured food and stationery materials are fully stocked.
• Coordinating, preparing and circulating monthly centre newsletters and internal communications to keep clients and stakeholders informed.

MSc - Medical Anthropology - University College London (2012-01 - 2014-12)

BSc - Molecular Biology and Genetics - University of Hertfordshire (2009-01 - 2012-12)