Darelle Watson-Baptiste

Reliable and customer-focused professional with extensive experience in retail, customer service, hospitality, and delivery roles. Proven ability to work in fast-paced environments, handle cash accurately, and deliver excellent customer experiences.

Experienced Key

Holder with a strong sense of responsibility, teamwork, and attention to detail. Actively seeking customer service, retail, or hospitality opportunities.

Key Holder - Merkur Slots

(2024-12 - 2025-10)

• Responsible for following security and safety procedures
• Delivered high-quality customer service in a regulated, customer-facing environment
• Handled cash transactions accurately and responsibly
• Supported daily operations and assisted colleagues during peak hours
• Maintained a clean, safe, and welcoming environment for customers

Delivery Rider - Getir

(2023-10 - 2024-12)

• Ensured accurate and on-time deliveries
• Managed multiple orders efficiently to meet tight deadlines
• Provided excellent customer service and resolved delivery issues professionally

Customer Service - Tesco

(2019-11 - 2023-12)

• Provided friendly and efficient customer service to a high volume of customers
• Resolved customer queries and complaints professionally and promptly
• Processed cash and card payments, ensuring till accuracy
• Assisted with stock control, shelf replenishment, and product displays
• Worked as part of a team to maintain store standards and cleanliness

Rider - Deliveroo

(2018-01 - 2019-12)

• Completed timely and accurate food deliveries
• Communicated clearly with customers regarding orders and delivery times
• Demonstrated excellent time management and navigation skills
• Maintained professionalism while working independently

NVQ level 2 - Hospitality & Catering - Lewisham college

Pastor Catholic college, Lewisham College