Darren Coe

Hardworking and dedicated Field Service Executive with extensive experience in administrative support, managing a team, process improvement, and time management. Adept at performing under pressure to strict SLA's and tight deadlines for Experian. I've worked with Experian for many years and have a good relationship with the different teams within the company.

Strong communication skills with the ability to work both independently and as part of a team. I have a flexible work attitude where my focus is on high quality results. Always happy to help other teams, i.e. catering and cleaners, to ensure meeting rooms are setup.

Field Service Executive - HCL (Experian contract)

(2011-01)

• Leading a small team in Field support to ensure SLA's and KPI's are adhered to.
• Providing 2nd/3rd line BAU support dealing with incidents from password resets to hardware replacement.
• Inducted new starters and managed internal access for movers and leavers.
• Helping new hires set up their computers and profile guide them on how to request additional hardware / software via the company's Service now system.
• Ensuring meeting rooms IT equipment is working. Any issues are reported back to the relevant.
• Floor walking, interacting with the Experian population to help reduce any blockages for the end user.

Dell contractor - Self-employed

(2005-01 - 2011-12)

Traveling to various company sites on a break/fix contract with Dell. Interacting with corporate clients to resolve their IT issues. A strong customer service focus was required to meet Dell's expectations.

2nd assistant manager - McDonald's

(1992-01 - 2005-12)

I started in 1992 as a crew member, working my way to crew team leader, then to Shift Leader overseeing a small team. In 1998, I was promoted to 2nd assistant manager, supporting the restaurant manager with the daily operations and ensuring customer satisfaction.

• Shift scheduling of crew members
• Stock order and inventory
• Health and Safety assessments
• Food safety training
• Cash deposits