Danika Herapath
Primary Servicing / Arrears Executive
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About
A dedicated and enthusiastic part of any team. I am highly self‑motivated, reliable, and confident working both independently and as part of a team. I take pride in delivering excellent customer service, maintaining high professional standards, and building strong client relationships. Known for being honest, approachable, and committed, I bring strong communication skills and a proactive attitude to every role. I hold a full UK driving licence and have my own transport.
Experience
Primary Servicing / Arrears Executive at Target Group Ltd. (2017-01 – 2025-06)
- Delivering excellent customer service
- Resolving customer complaints efficiently
- Identifying customer vulnerabilities and providing appropriate support
- Using effective questioning to understand customer circumstances
- Completing detailed Income & Expenditure assessments
- Managing inbound and outbound customer contact
- Assessing customers for short‑, medium‑, and long‑term forbearance options
Customer Service & Sales Advisor at Carphone Warehouse (2017-04 – 2017-06)
- Delivering consistently high levels of customer service
- Demonstrating initiative in a fast‑paced retail environment
- Achieved top salesperson status within the first three months
- Consistently ranked among the top performers in the region
Team Member at KFC Spytty (2016-05 – 2017-04)
- Providing face‑to‑face and headset‑based customer service
- Handling customer complaints professionally
- Cash handling, food preparation, packing, and serving
- Maintaining high standards of cleanliness and hygiene
Beautician — Mobile & Home‑Based at Self‑Employed (2013-10 – 2016-05)
- Delivering a wide range of beauty treatments including massage, nails, waxing, tinting, facials, threading, manicures, pedicures, Ionithermie, and more
- Managing all aspects of the business including bookings, customer care, and treatment quality
- Ensuring all services were performed to a high professional standard
Career Break (Childcare Responsibilities) (2025-02 – 2025-06)
Took a planned career break to provide full‑time childcare. During this period, I maintained my professional development through short courses and kept up to date with industry trends. I am now fully available and motivated to return to work.
Education
GCSE in English Language
GCSE in Religious Studies
GCSE in English Literature
GCSE in Mathematics
GCSE in Speaking and Listening
GCSE in IT
GCSE in Double Award Science
