Daryl McGranaghan

A highly organised, proactive, and results-oriented Operations and Client Services Professional with over 10 years of experience managing high-volume, premium environments. Proven track record of delivering exceptional customer service and administrative excellence across top-tier hospitality and corporate settings. Adept at managing senior stakeholder relationships, coordinating matchday/event operations, and handling complex administrative processes.

A flexible and solutions-focused ambassador seeking to leverage strong organisational, reporting, and client engagement skills to excel as the Club London Administrator.

Assistant Zone Manager - Gravity Max - London

(2025-06 - 2025-11)

• Directly managed daily operations across high-revenue hospitality and leisure zones, ensuring seamless workflow and premium guest experiences.
• Spearheaded complex administrative tasks, including site-wide data tracking, staff rota scheduling, and compiling daily operational reports for senior management.
• Overseed secure financial processes, reconciling high-volume daily cash and card transactions with meticulous attention to detail.

Assistant General Manager (Temporary Assignment) - Harvester - Brentwood

(2025-02 - 2025-06)

• Assumed full operational and administrative control of the facility, optimising resource allocation and service delivery.
• Analysed weekly financial performance metrics and generated comprehensive administrative reports for senior stakeholders.
• Coached and mentored staff to guarantee strict adherence to brand quality, safety, and regulatory compliance standards.

Venue Duty Manager / Bar Manager - TopGolf UK - Chigwell

(2021-11 - 2024-02)

• Led a diverse team of up to 100 staff, executing seamless event operations and premium hospitality delivery for over 800 corporate and VIP clients during peak periods.
• Managed departmental budgets, order processing, and strict asset control procedures, ensuring resource optimisation.
• Promoted twice within 12 months due to exceptional performance in operational leadership, communication, and client retention.

Customer Service Advisor - Chartered Insurance Institute - London

(2019-01 - 2022-08)

• Managed high-volume corporate administrative workloads, facilitating over 70 daily client and stakeholder interactions via multi-channel communications.
• Maintained an 80%+ service level KPI while securely updating CRM databases, processing memberships, and handling sensitive data.
• Acted as a brand ambassador, resolving complex customer enquiries and escalating complaints efficiently to ensure premium client satisfaction.