IT Delivery Manager
Unipart Logistics, Nuneaton | July 2023–Jan 2025
- Delivery Manager for multiple clients, deploying software releases.
- Managed the team supporting the client, covering both commercial and technical areas. Co-ordinated the workload of resources assigned to that client and worked directly with the client on release management and end to end testing, co-ordinating timelines and resources.
- Project managed a compliance remediation project for a major client after an audit. Clarified owners for each finding and progressed these through to completion, at all times keeping stakeholders informed.
- Regular tasks included Stakeholder Management, maintaining Planners and Budget Trackers, managing Risks and Issues, Escalation Management, Resource Management (incl.Timesheets), cutover activity and deployments.
- Learned the Google platform and developed a forecasting tool for resources used across all clients until another solution was found.
IT Operations Manager
Miele GB, Abingdon | Jul 2022–May 2023
- Managed a small IT Support team and was responsible for all systems (not ERP or CRM) including Telecoms.
- Maximising the organisations use of M365, enabling take up of Power Automate and Power BI.
- Built a training suite around the use of Teams and other M365 products.
- Modified the teams’ working hours to be a better fit for optimum support period. Introduced check in's.
- Implemented a Digital Signage solution, produced meeting room troubleshooting guides.
- Completed ISO Audit, introduced annual review of all the Process and Procedures and covered the Data Protection Officer role.
Head of TechnicaI Operations
Prolinx Ltd, Swindon | Jan 2021–May 2022
- Managed a team of 3rd Line Technical Engineers and also responsible for 1st and 2nd Line Teams.
- Worked closely with our Resourcing and Project Teams to balance workload and deliver priority projects.
- Developed the company's first Communications Charter, implemented Digital Signage solution and Business Intelligence solution (Dundas).
IT Operations Manager, Head of Applications & Business Intelligence, Head of IT plus other roles
Bayer PLC, Newbury/Reading | Sept 1987–Oct 2020
- Worked alongside global colleagues to direct the strategic planning and management of infrastructure, applications and operations adhering to global frameworks and KPI’s.
- Developed the skills and motivation of an Operations team to become “Best in Europe” within Bayer.
- Managed multiple re-organisations of IT organisation locally. The major one achieved £1m cost saving by consolidating three IT departments into one.
- Developed extensive Application Portfolio locallyusing Lotus notes, Sharepoint and Mendix platforms.
- Managed the global roll-out of a new video platform which significantly enhanced internal collaboration.
- Delivered business improvement through the rollout of the Win 10 platform and the move to Office 365.
- Led the transition of Application and Business Intelligence Portfolios onto new platforms, saving £100K.
- Presented new IT Learning methodology for UK and Ireland colleagues, which transformed the collaboration internally and enabled business efficiencies by maximising the user of the Microsoft platform.
- Introduced agile project management methodology to Bayer and completed scrum master certification.
- Headed Logistics implementation for multiple local SAP impementations.
- Introduced new talent to the organisation with student placements and IT graduates.
- Highly successful Office move to new premises, built around new technologies and Change Management.
- Successful completion of multiple acquisition and divestment projects.
- Saved £300K by developing a Rebates solution internally.
- Reduced overall local IT Budget from £12m down to £10m.
- Acted as the Financial Controller for IT including Budgets, Forecasts, Actuals.
- Quality and Compliance officer for IT, developing revolutionary new compliance controls for IT.
- Knowledge Engineer for UK & Ireland.
- Successful outsource of our in-house Warehouse, developing key interfaces and reporting packages.
- Project Managed two SAP implementations covering WM, SD, MM and FICO.
- Developed the first Carrier Self Billing system for the Warehouse.
- Implemented AMAPS at our Manufacturing Site.
- Consolidated from legacy ICL system to IBM and trained senior IT professionals on IBM software.
