PMO Manager
Computershare Loan Services (CLS), Skipton | Jun 2016 – Present
Managing the governance and control of a strategic portfolio of major change
- Directed governance and control of a £10m+ major change portfolio, including regulatory and technology projects, asset migrations and efficiency initiatives.
- Built and led a high-performing team of 9 PMO analysts and PSOs that delivered portfolio oversight and broad front-line support across approximately 10-15 change initiatives.
- Developed and embedded a comprehensive change governance framework, enhancing consistency and oversight.
- Enabled better decision-making and transparency by designing executive dashboards, scorecards, and targeted KPIs.
- Ensured full compliance with FCA guidelines and internal controls by partnering with Audit and Compliance teams.
- Implemented project health checks and assurance reviews, reducing delivery risk.
- Introduced internal communications across both the department and the wider company to improve change awareness and engagement.
Programme Office Manager
UKAR (formerly Bradford & Bingley), Bingley | Nov 2014 – Jun 2016
Delivering a dedicated PMO function for integration, transformation and migration programmes
- Managed the Programme Office of 8 analysts to enable the successful delivery of large-scale of a company separation and integration programme.
- Strengthened PMO capability across the programme in planning, reporting, financial tracking, risk management and assurance.
- Introduced Run-to-Live governance, including readiness assessments and go-live checkpoints to reduce delivery risk.
- Coordinated post-implementation support and issue resolution in partnership with delivery teams.
- Built and maintained audit relationships, ensuring timely closure of audit findings.
Global Transformation PMO Manager
Premier Farnell, Leeds | Jan 2014 – Nov 2014
Managed a central PMO focused on consolidated planning and reporting of global initiatives
- Led a central Global PMO team supporting strategic and operational change portfolios across the UK, US, and Asia.
- Owned a global change roadmap of 125+ initiatives, improving visibility, alignment and delivery governance.
Senior Manager, Assurance & Advisory
Deloitte LLP, Leeds | Aug 2003 – Jan 2014
PMO, project and assurance engagements across Financial Services, Healthcare and Higher Education
- Led PMO engagements for clients within Financial Services and the Public Sector, embedding strong governance and value realisation of organisation-wide transformation, integration, and migration programmes.
- Managed the Leeds based PMO for a national-scale IT programme within the NHS.
- Conducted project assurance reviews to evaluate change governance, risk, and control maturity.
- Designed and implemented frameworks to evaluate the effectiveness of IT across numerous clients.
- Developed trusted client relationships through consistent delivery and strategic advisory.