Dave Lancaster

Operations Supervisor with hands-on experience in recruitment, onboarding and staff training, alongside strong operational coordination and administration experience. Confident building professional relationships, managing high-volume workloads, coordinating people and bookings, maintaining accurate records and resolving problems under pressure. Experienced in working to deadlines and targets, communicating with clients and external contacts, and developing effective workflows.

Looking to bring these transferable recruitment and relationship-management skills to New Directions' Education team.

Operations Supervisor - Statement Drafting Services - Liverpool

(2024-01)

Promoted to Supervisor in April 2025

• Recruit, onboard, train and supervise operations team members, supporting them through processes, systems and expectations.
• Coordinate high-volume workloads and competing priorities while working to strict deadlines and service requirements.
• Coordinate client and interpreter bookings, communicating with clients, interpreters, colleagues and external partners to match requirements and availability.
• Manage substantial daily correspondence and telephone communication, maintaining a professional and calm approach.
• Maintain accurate records and workflows using Proclaim, Microsoft Word and Adobe Acrobat.
• Develop and improve workflows to increase efficiency and consistency.
• Identify and resolve operational problems quickly, using initiative when circumstances change.
• Handle confidential information in line with GDPR and data-protection requirements.
• Prepare quotations and support wider operational requirements.

Bar Team Member - The Jacaranda - Liverpool

(2023-09 - 2023-12)

• Provided professional service in a busy environment, communicated with a diverse range of people and remained calm under pressure.
• Processed transactions accurately and supported day-to-day operational tasks.

Musician - Heist and Hit Music

(2019-01)

Self-Employed

• Independently coordinate projects, collaborators, schedules, budgets and deadlines.
• Manage professional relationships and communicate with a range of people to organise recording, rehearsals and performances.
• Signed to Heist and Hit Music in 2020 and Analogue Horizons in 2023; achieved radio play on BBC Radio 1 and BBC Radio 6 Music.

Door-to-Door Fundraiser / Team Leader - Home Fundraising

(2017-07 - 2019-01)

• Built relationships with members of the public and communicated charity campaigns clearly and persuasively.
• Used negotiation and influencing skills to secure financial support and work towards targets.
• Promoted to Team Leader in November 2017 and subsequently moved into the recruitment team in 2018.
• Supported, motivated and encouraged colleagues to improve performance while working under pressure.

Door-to-Door Fundraiser - Shelter

(2019-03 - 2019-04)

• Engaged with a diverse range of people, communicated clearly and used interpersonal and influencing skills to achieve targets.

BA (Hons) - Popular Music

First Diploma - Popular Music and Sound Technology

GCSEs - Maths and English