David Ackroyd

My duties as a Senior Leisure Assistant are:

To supervise and coordinate front line staff including receptionists, fitness instructors, recreation assistants, and swimming teachers to deliver consistent, high quality customer service, support the daily operations and safety of leisure facilities, including equipment, stock management, security and cleanliness, implement and monitor health and safety practises in line with council policies and sites safety policy. Resolve customer queries and complaints professionally, support well being initiatives,

and ensure a welcoming environment for all users. Contribute to programming, staffing rotas, site administration, and plantroom duties as required and respond appropriately to incidents and emergencies, including reporting and escalation.

As part of the role, I am required to hold a valid NPLQ, 3 day 1st Aid at Work qualification, pool plant

L3 operators qualification and a 3 day Iosh H&S qualification.

To hold this position, I have had to have previous experience in a supervisory or assistant role within a leisure or recreational setting. Ability to coordinate rotas, motivate teams, and uphold safe working practices whilst being a confident communicator with strong organisation and problem solving abilities. Work towards Wigan Council Missions in being dedicated to improving community health and wellbeing through flexible and proactive teamwork.

My duties as a Lifeguard are:

-Ensuring that the public, staff and customers safety is paramount.

-Always being prepared to react to an emergency.

-Rescuing people in distress, administering first aid and CPR.

-Maintaining the facility, and performing administrative tasks.

-Constantly scan the water and surrounding area to identify potential hazards.

-Communicate and enforce all safety rules and regulations to patrons to maintain a safe environment.

-Act as a first responder to any emergency, such as drowning or injury by providing immediate rescue and emergency care.

-Administer appropriate first aid and CPR when needed.

-Perform regular checks on pool equipment and facilities to ensure they are safe and clean, andreport any hazards to management.

-Effectively communicate with swimmers, patrons, and other staff members.

-Remain calm, make quick decisions, and act decisively in emergency situations.

-Complete activity logs, accident reports, and other required

Assistant Facilities Manager - Halton Borough Council - Halton Leisure Centre

(2025-11)

Senior Leisure Assistant/Cover Assistant Manager/Lifeguard - Wigan Borough Council - Hindley/Robin Park/Ashton/Standish Leisure Centre

(2015-08 - 2025-08)

• Supervise and coordinate front line staff including receptionists, fitness instructors, recreation assistants, and swimming teachers
• Deliver consistent, high quality customer service
• Support the daily operations and safety of leisure facilities, including equipment, stock management, security and cleanliness
• Implement and monitor health and safety practises in line with council policies and sites safety policy
• Resolve customer queries and complaints professionally
• Support well being initiatives
• Ensure a welcoming environment for all users
• Contribute to programming, staffing rotas, site administration, and plantroom duties as required
• Respond appropriately to incidents and emergencies, including reporting and escalation
• Ensure that the public, staff and customers safety is paramount
• Always being prepared to react to an emergency
• Rescue people in distress, administering first aid and CPR
• Maintain the facility, and perform administrative tasks
• Constantly scan the water and surrounding area to identify potential hazards
• Communicate and enforce all safety rules and regulations to patrons to maintain a safe environment
• Act as a first responder to any emergency, such as drowning or injury by providing immediate rescue and emergency care
• Administer appropriate first aid and CPR when needed
• Perform regular checks on pool equipment and facilities to ensure they are safe and clean, and report any hazards to management
• Effectively communicate with swimmers, patrons, and other staff members
• Remain calm, make quick decisions, and act decisively in emergency situations
• Complete activity logs, accident reports, and other required paperwork
• Open and close the facility, assist with pool maintenance

Senior Leisure Assistant/Cover Assistant Manager/Swim Coach/Lifeguard - Trafford Leisure - Stretford Leisure Centre

(2012-07 - 2015-08)

Lifeguard/Cover Assistant Manager/Swim Coach - Warrington Borough Council - Culcheth/Woolston/Great Sankey Leisure Centre

(2008-12 - 2012-07)

Electronic Tagging & Monitoring Officer - G4s - Venus Building, Urmston

(2008-09 - 2008-12)

Police Officer/Physical Training Instructor - Derbyshire/Cheshire Police

(1996-01 - 2008-09)

Lifeguard/Cover Assistant Manager/Swim Coach - Warrington Borough Council - Culcheth/Woolston/Great Sankey Leisure Centre

(1988-08 - 1996-01)

Security/Events Steward/Assistant - Various Events - Multiple locations

(2025-08 - 2026-01)

Recently worked at the following events: Southport Airshow 30th/31st August 2025 dealing with the money on ticket sales.

Clints

Festival (Barton Aerodrome) 06th September 2025 on security.

Stoke

City football ground 13th September 2025 on security for players and away team entrance.

My Manchester Music

Festival 20th September 2025 on Main Stage security.

Southport

Fireworks to Music Comp 27th/28th September 2025 as Road Closure Steward.

Stoke

City football ground October 2025/May 2026 escorting players and away team to the main entrance from players car park, stewarding players/away team car park.

Warrington

Wolves rugby ground January 2026 - Present, Players entrance security, Turnstile operator, Shop security, Touch line security, Stadium stewarding.

• Security on players entrance checking ID badges and credentials against a given list of names and businesses allowed
• Manage traffic flow and protect against threats, redirect traffic around hazardous areas
• Ensure only the people with correct wristbands on were allowed entrance to the stage and back stage facilities
• Security on main gates where Stoke players/Away team coaches drive in and parked up and signed, took selfies with fans
• Sell tickets for the events dealing with loose money and credit card machines and cashing up at the end of the event
• Unload equipment from trucks and set up venues for events, including chairs, building stages and floors, tables, and various sporting equipment
• Provide unique physical and customer service requirements such as setup and dismantle equipment, stewarding, car park attendant, customer service/ticketing, food and beverage service (bar, food)
• Work as ushers and ensure seating arrangements adhere to fire regulations
• Undertake the operational housekeeping, routine maintenance, storage of equipment and cleaning tasks
• Ensure the event hall/space is clean and organised
• Adhere to event safety standards
• Use and demonstrate highly effective and engaging customer service skills and engage the customer to transact with us as the first point of contact
• Provide first aid as and when required to eventgoers and other staff members
• Check tickets of those attending events and welcome guests
• Work at a concession stand and serve food and drinks
• Engage with eventgoers and provide useful information as required
• Inspect equipment for damage after use and check it against an inventory list
• Pack up the equipment when the event is complete
• Ensure the area around the turnstile is clear of obstructions, monitoring crowd flow to prevent overcrowding and reporting any potential hazards
• Search spectators and bags to prevent prohibited items such as bottles, cans, or flares from entering the ground
• Prevent individuals with incorrect tickets or those refused entry from accessing the stadium
• Direct attendees to the correct turnstiles or areas of the ground, answering queries, and providing general customer service
• Monitor seating areas to prevent overcrowding, keep gangways clear and exit clear, and manage spectator movement during entry, watching the game and exit
• Direct spectators to seats, facilities (toilets, refreshments), and first aid

O Level - Physics - School (1981 - 1986)

O Level - Maths - School (1981 - 1986)

O Level - English - School (1981 - 1986)

O Level - Maths - Evening Classes (1990 - 1994)

A Level - Maths Pure - Evening Classes (1990 - 1994)

A Level - Maths Applied - Evening Classes (1990 - 1994)

A Level - Physics - Evening Classes (1990 - 1994)

C&G - Computer Literacy & Information - Evening Classes (1996 - 1997)

C&G - Computing & Computing Part 1 - Evening Classes (1996 - 1997)

C&G - Word Processing Database Part 2 - Evening Classes (1996 - 1997)

C&G - Spreadsheets Part 2 - Evening Classes (1996 - 1997)