Head of Programmes UK at Alcidion (08-2025 – 06-2026)
Customer-facing role, accountable for the successful delivery of a national portfolio of complex healthcare IT programmes, ensuring alignment to commercial objectives, regulatory requirements, and customer outcomes.
- Owned the end-to-end delivery across multiple concurrent programmes, managing risks, dependencies, and commercial obligations.
- Led, mentored, and developed a team of Project and Programme Managers, driving performance, consistency, and continuous improvement.
- Established a system of work, ensuring adherence to delivery frameworks, quality standards, and audit requirements.
- Senior customer escalation point, developed and maintained strong relationships with executive stakeholders.
- Improved visibility, predictability, and performance across the portfolio.
Professional Services Manager at Valiantys (09-2023 – 08-2025)
Working with organisations embarking on and evolving their journey into IT and Enterprise Service Management, Strategy and Planning, and migrations to the Atlassian cloud. Technical delivery of Government, Financial, and Medical programmes on time and to budget. Working within complex, highly regulated industries. A technical/management hybrid role.
- Managing a complex project portfolio.
- Creation of commercial proposals. Ensuring Statements of Work were accurate, well-defined, and achievable.
- The line management, coaching, and professional development of a team of Consultants, Project Managers, and Senior Project Managers.
- Driving continuous improvement.
- Owned delivery of a portfolio of transformation projects, ensuring successful execution against scope, timelines, and quality standards.
- Acted as the primary client escalation point, resolving complex delivery challenges and maintaining strong stakeholder relationships.
- Partnered with Sales across EMEA to support deal closure.
- Oversaw project financials including forecasting and utilisation, across multiple concurrent engagements.
- Applied and upheld delivery frameworks and standards, contributing to consistency across engagements.
- Delivered multiple large-scale cloud migrations and ITSM/ESM transformations using the Atlassian suite.
- Supported organisations in adopting digital change.
- Ran client workshops, demos, and solution sessions.
Development Systems Manager (Atlassian Administrator) at System C (12-2022 – 09-2023)
- Responsible for Atlassian tooling supporting the SDLC for 5 Atlassian instances.
- Migration and alignment of tooling to Atlassian products
- Workflow optimisation, automation, and integration across software development and operational teams.
- Responsibility for the administration and ongoing improvement of Jira and Confluence providing L2 and L3 support.
- Administered and configured Jira and Confluence to support software development, operational, IT and HR teams.
- Designed and implemented Jira workflows and processes to improve visibility, consistency, and efficiency across delivery teams.
- Built automated joiner mover leavers (JML) workflow to support IT and HR teams.
- Used Jira and Confluence to standardise and improve ways of working across distributed teams.
- Implemented workflow automation to remove manual processes and improve operational efficiency.
- Led tooling integration initiatives supporting the software development lifecycle and improving flow of information between systems.
- Designed and implemented IT Service Management and asset management capabilities, improving operational visibility and governance.
- Supported the development of scalable processes, documentation, and knowledge-management practices through Confluence.
- Delivered training and change initiatives to improve adoption and ensure teams were able to make effective use of new tooling and processes.
- Worked closely with development, QA, SRE, Product, and delivery teams to understand requirements and translate them into practical tooling solutions.
- Created a bespoke ISO-compliant document management system contained within the Atlassian Suite.
- Designed and implemented Jira service management and CMDB/asset management systems to improve operational visibility and service delivery.
- Worked with technical and non-technical stakeholders to gather requirements and implement practical solutions.
- Provided team leadership and technical direction.
Head of Implementation and PMO at System C (12-2019 – 12-2022)
- Led a team of Implementation consultants, Delivery managers, and PMO leads, with responsibility for team performance, recruitment, coaching, and professional development.
- Owned resource planning across Implementation, Training, and Testing.
- Worked with Implementation, Account management, Service delivery, and Clinical adoption to provide a cross-functional, joined-up customer experience.
- Led quality processes and ISO accreditation for the Implementation services function.
- Developed and improved delivery methodologies.
- Led the Implementation contribution to bids and proposals, helping to define scope and the delivery approach.
- During the pandemic, transformed a predominantly on-site delivery model to remote working, for a team of 50+.
Development Manager at System C (09-2018 – 12-2019)
- Post-merger Development team alignment.
- Led cross-functional engineering teams including Developers, QA, SRE, and Product Owners, with responsibility for team performance, delivery processes, and continuous improvement.
- Defined KPIs and aligned team objectives with wider business goals.
- Improved team performance through process optimisation and resource alignment.
- Responsible for completing ISO audits.
- Managed recruitment, onboarding, and team development, contributing to a notable increase in staff morale.
- Began hands-on Jira and Confluence administration, supporting development teams and establishing the foundation for subsequent enterprise Atlassian administration responsibilities.
- Configured and adapted Jira to support software development workflows and team delivery requirements.
- Worked with development and product teams to optimise Agile processes and tooling.
Product Owner at System C (12-2016 – 09-2018)
- Operated within Scaled Agile Framework (SAFe), coordinating across distributed teams to deliver complex, interdependent systems.
- Certified as SAFe Product Owner/Product Manager (POPM).
- Acted as Release Train Engineer and Scrum Master, orchestrating delivery across teams and managing dependencies.
- Led Agile ceremonies and stakeholder engagement.
Senior Implementation and Support Specialist at System C (01-2016 – 12-2016)
In addition to the details stated below:
- Management of national Implementation and Support teams.
- Managed performance, recruitment, and service delivery
Implementation and Support Specialist at The Learning Clinic (08-2012 – 12-2015)
- Delivered NHS digital transformation programmes.
- Implemented electronic observation systems across multiple Trusts.
- Trained clinical staff and supported adoption of new technologies.
- Post-merger Development integration and alignment.
Physiotherapy Tech at East Kent Hospitals NHS Foundation Trust (08-2002 – 08-2012)
- Delivered patient care within a clinical environment.
- Built strong foundations in healthcare delivery and patient outcomes.
- Designed and implemented digital time-saving list management process.
