David Leon

A highly driven individual with more than four years' experience in customer success, sales, and renewals roles. Has previously worked for one of the leading Fintech companies and merchant service providers in the UK with a proven track record in all aspects of a customer's journey with a company. Skilled in converting sales leads and onboarding new customers managing a portfolio of accounts, handling official complaints, and overseeing business retention.

Audio Visual Technician & Sales

Encore Global

2023 Present London, UK

London N8

Global leader in event planning, creative, production and technological solutions

Client Engagement; Built strong, lasting relationships with clients by understanding their needs and providing tailored solutions

Liaised with external clients and the IT Department to ensure first-class

AV Meeting delivery

Liaised with internal clients to consolidate their meeting requirements and completed Job Allocation Sheets accordingly

Responsible for setups, configurations, delivery of corporate events

Exceeded monthly company production goals 100% of the time

Effectively supervised external AV companies during set-ups

Requested delivery and managed return of equipment

Co-Founder

Specialist Payments

09/2020 08/2022 London, UK

Created business plans and important documents which include financial information, hiring and business registration documents

Conducted early product marketing and promotion by building a social media presence and attending online industry events

Estimated costs to effectively bring product to market

Created and managed a database of over 11000 SME businesses

Followed industry trends and patterns to inform product development decisions

Customer Loyalty & Success Specialist

Paymentsense

04/2018 08/2020 London, UK

Europe's leading payment processing firm

Effectively communicated with team members to ensure high customer satisfaction and efficient service over a period of 2 years

Managed a large volume of SMB and Enterprise merchant accounts, primarily focused on arresting churn

Conducted data analysis to identify negative trends; developed customer success plans and saw through their implementation

Developed and strengthened relationships with existing customer base to ensure positive Net Promoter Scores

Increased value of accounts by creating opportunities for upselling of additional products and services

Devised strategies for renewal of a portfolio of accounts nearing the end of their contracts

Acted as a point of escalation when required and helped manage customer expectations

Business Retention Specialist

Paymentsense

10/2017 04/2018 London, UK

Europe's leading payment processing firm

Conducted rate reviews and competitor comparisons to guarantee retention and renewal

Converted cancellations into new sales by securing the custom of new owners taking over an existing customer's business

Managed a portfolio of 300 clients and maintained a retention rate of 95%

Managed and maintained existing customer base of over 70000 B2B customers

Effective management of workload including the taking of daily inbound calls and solving ticket queue within SLA

Structured methods and techniques for retaining potential leavers

Telemarketing Consultant

MVF Global

12/2015 10/2017 London, UK

Digital marketing agency specialising in online customer acquisition

Connected with prospective customers via telephone or email to share available products and services

Generated high quality leads for an extensive list of industry leading clients

Dealt with over 60 different B2B products and services, including web designers, eCommerce platforms, marketing solutions and shared service outsourcing

Addressed customers with confident, clear communication style

Maintained up-to-date knowledge of product characteristics and availability

Responded to high volume of customer requests daily.

Certificate in Teaching English to Speakers of Other

Languages (CELTA)

Cambride English

03/2015 06/2015

2:1 BA Hons in Music Technology

University of West London

09/2012 05/2015

Access to Music Technology

Lambeth College

09/2011 06/2012