Dawn's Page

A conscientious and adaptable individual with strong administrative potential, excellent communication skills, and a commitment to professionalism. Experienced in customer service, coordination, and documentation, with a keen eye for detail and a proactive approach to supporting team operations. Seeking a role where I can contribute to organisational efficiency and client satisfaction.

Career break - Professional development

(2024-12)

• Completing an online certification in Safeguarding Children and Young People.
• Attending networking events within Maximus to stay up to date with industry trends, as well as enhancing my understanding of administrative prospects.
• Developing personal skills and partaking in voluntary activities.

Bar staff - The Great Harry - Woolwich, London

(2024-05 - 2024-12)

• Managed customer orders, till operations, and stock levels in a busy environment.
• Maintained cleanliness and ensured a welcoming atmosphere.
• Developed transferable skills in communication, multitasking, and working under pressure.

Lifestyle coordinator - Eltandia Hall Care Centre - Norbury, London

(2017-01 - 2024-04)

• Planned and delivered engaging activities to enhance residents' wellbeing
• Coordinated internal and external events and maintained activity schedules.
• Demonstrated strong organisational and interpersonal skills.
• Created activity rotas and provided entertainment to encourage residents.

Rehabilitation worker - Montague court - Birmingham

(2015-03 - 2016-12)

• Supported service users with daily routines and documented shift summaries.
• Escorted individuals to appointments and ensured safety and emotional support.
• Gained experience in record-keeping, patient care, mobility support and team collaboration.

Care worker - The Orchards Nursing Home - Birmingham

(2012-02 - 2015-02)

• Provided personal care and supported residents with daily activities
• Maintained accurate care records and ensured a clean, safe environment.
• Built strong relationships through empathy and attentive support
• Other responsibilities include emotional support and promoting independence.

Maths Level 1&2 - Mathematics - Quinborne Adult Education Centre (2015-09)

English literacy - English - Selly Oak Centre (2014-09)

English literacy - English - Birmingham Adult Education centre (2013-09)

Apprenticeship diploma in Health and Social care - NVQ 2 - Health and Social care (2012-02)