Dean O'Boyle
MSc Cyber Security student at Ulster University, Belfast (graduating 2027), holding a 2:1 honours degree in Computer Networks and Cyber Security and around 15 months of hands-on IT
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About
MSc Cyber Security student at Ulster University, Belfast (graduating 2027), holding a 2:1 honours degree in Computer Networks and Cyber Security and around 15 months of hands-on IT support experience across public sector and manufacturing environments. Strong troubleshooting skills across Windows, Linux and mobile platforms, with practical experience in Active Directory administration and endpoint deployment, and a proven ability to take initiative and resolve organisation-wide technical issues. Currently based in Belfast and available for part-time, placement or remote work alongside study.
Experience
Student Helpdesk Support - Offaly County Council - Tullamore, County Offaly
(2024-04 - 2024-09)
- Provided technical support to council employees, managing tickets via the service desk and ensuring resolution of hardware and software issues.
- Administered user access rights within Active Directory, including creation of new accounts and modifying permissions.
- Took initiative to resolve an issue affecting the Windows 11 notification tray and calendar on PCs across the organisation.
- Deployed a new ID badge printer and modernised employee identification with a full ID badge redesign.
- Managed the imaging and deployment of Windows, Android and Apple devices.
Student Helpdesk Support - Offaly County Council - Tullamore, County Offaly
(2025-06 - 2025-11)
- Provided technical support to council employees, managing tickets via the service desk and ensuring resolution of hardware and software issues.
- Administered user access rights within Active Directory, including creation of new accounts and modifying permissions.
- Took initiative to resolve an issue affecting the Windows 11 notification tray and calendar on PCs across the organisation.
- Deployed a new ID badge printer and modernised employee identification with a full ID badge redesign.
- Managed the imaging and deployment of Windows, Android and Apple devices.
IT Summer Student - Coca-Cola Ballina Beverages - Ballina, County Mayo
(2022-07 - 2022-09)
- Collaborated with the IT team deploying new laptops across multiple factory departments.
- Configured devices to factory specification, ensuring all software and protocols were set up prior to handover.
- Provided troubleshooting assistance to staff.
Education
MSc - Cyber Security - Ulster University, Belfast (2026-09 - 2027-09)
BSc (Hons) - Computer Networks and Cyber Security - Atlantic Technological University (2021-09 - 2025-10)
