Dean Shillingford

Experienced Operations and People professional with over 10 years' experience supporting teams, managers and workplace operations in fast-paced organisations. Strong background in people leadership, performance management, workforce planning, operational problem-solving, compliance, employee relations, supplier management and continuous improvement. Experienced in coaching managers, improving processes, supporting organisational change and maintaining high standards across the employee lifecycle.

Brings a practical, hands-on management style with strong communication and stakeholder skills, and is now seeking an operational leadership role where people management, service delivery, efficiency and team performance are central.

HR Manager (People & Culture) - GA Agency

(2024-03 - 2026-03)

Senior People role combining workforce planning, manager support, compliance and operational delivery in a fast-paced organisation.

• Partnered with managers across multiple functions on workforce planning, resourcing priorities and day-to-day people management.
• Coached managers on performance, employee relations and employment law, helping maintain consistent standards and resolve issues effectively.
• Supported organisational change, engagement and People projects, working across teams to improve processes and employee experience.
• Managed end-to-end recruitment and onboarding, coordinating multiple stakeholders and maintaining an organised, efficient process.
• Partnered with payroll providers and maintained HR compliance and accurate employee administration.

HR Manager - Hyphen

(2023-08 - 2024-02)

• Managed recruitment from vacancy approval through onboarding and partnered with managers to identify workforce requirements.
• Introduced a structured performance review process to improve accountability, consistency and management standards.
• Supported complex employee relations and organisational change, advising managers on practical and proportionate actions.
• Implemented UK & Ireland parental leave policy and supported consistent application of workplace procedures.

IT Support & Employee Services - All England Lawn Tennis Club

(2022-11 - 2023-07)

Delivered employee and technology support in a high-profile, fast-paced operational environment.

• Coordinated IT support during the Wimbledon Championships, responding to time-critical issues and changing operational priorities.
• Supported onboarding and technology set-up for new starters and worked collaboratively across teams to maintain service delivery.

Head of People & Culture - Bitstocks

(2020-03 - 2022-10)

Led the People function within a growing business, combining leadership, operational delivery, workforce planning and continuous improvement.

• Led the People function and advised senior leaders on performance, employee relations, engagement, organisational change and workforce priorities.
• Managed HR operations, compliance and People projects during a period of rapid business growth.
• Partnered with leadership on hiring strategy and workforce planning, helping ensure the organisation had the right people and structure to support growth.
• Introduced structured interview and onboarding processes, creating clearer and more consistent ways of working.
• Helped build company values and culture from the ground up, supporting leadership accountability and employee engagement.

Office Manager - Bitstocks

(2018-01 - 2020-02)

Hands-on operational role supporting the effective day-to-day running of the workplace.

• Managed day-to-day office operations, budgets and supplier relationships.
• Coordinated workplace services and resolved operational issues affecting employees and business delivery.
• Supported recruitment, onboarding and employee experience while maintaining organised workplace processes.
• Supported payroll, HR administration and IT, providing broad operational support across the business.
• Supported workplace Health & Safety and risk-assessment requirements as part of wider office-management responsibilities.