She B

Operations Manager with over 15 years' experience leading teams and supporting business operations across healthcare, aesthetics, government and commercial organisations. Throughout my career, I have been trusted to lead teams, improve operational processes and ensure services are delivered efficiently, compliantly and with a strong focus on customer experience. My experience includes people management, recruitment, performance management, stakeholder engagement, compliance and service improvement within fast-paced and highly regulated environments.

I enjoy working with people, building positive relationships and creating organised, supportive workplaces where teams can perform at their best. I'm approachable, adaptable and solutions-focused, with a hands-on management style and a genuine passion for delivering high-quality services.

International Enrolment Manager (Fixed-Term Contract) - BPP University - London

(2025-10)

Lead the day-to-day running of the International Enrolment team, ensuring students receive an efficient and compliant onboarding experience while supporting colleagues to deliver a high-quality service.

• Lead daily operations and support team performance.
• Ensure compliance with UKVI and Student Visa regulations.
• Use Salesforce and CRM systems to manage records and support operational reporting.
• Produce reports to support planning and decision-making.
• Review processes to improve efficiency and service delivery.
• Build relationships with partners, agents and internal stakeholders.
• Coach and support colleagues.
• Maintained 100% UKVI compliance while improving operational processes.

Corporate Business Manager - Laser Clinics United Kingdom - London

(2024-06 - 2025-10)

Supported the operational and commercial performance of two business entities.

• Managed recruitment, onboarding and employee performance.
• Supported workforce planning.
• Monitored KPIs and operational performance.
• Introduced operational improvements.
• Supported commercial initiatives and customer retention.
• Worked closely with clinic and corporate teams.

Executive Officer / Operations Manager - Civil Service (Brook Street Contract) - London

(2023-06 - 2024-06)

Led a team of 16 Caseworkers within a high-volume operational environment.

• Led, coached and developed a team of 16.
• Managed recruitment, onboarding and performance reviews.
• Oversaw complex casework.
• Produced operational reports.
• Built stakeholder relationships.
• Introduced a staff recognition initiative.

Face Fit Trainer - Ashfield Engage (DHSC / NHS Contract) - London

(2020-11 - 2023-03)

Delivered respiratory protective equipment training across NHS sites.

• Delivered face fit training.
• Coordinated operational delivery.
• Maintained compliance with NHS, CQC and GDPR requirements.
• Achieved 100% compliance across assigned locations.

Executive Assistant - Homecare Preferred - Bromley

(2020-01 - 2020-11)

Provided executive and operational support.

• Managed diaries, meetings and correspondence.
• Supported HR administration.
• Coordinated projects and office operations.
• Improved administrative processes.

Supervisor (Part-Time) - AEG Presents - London

(2019-12)

Lead event teams at major venues across London.

• Supervise teams of up to 20 staff.
• Maintain customer service and health & safety standards.
• Support operational delivery for events of up to 2,000 attendees.

Clinic Manager - Strip Wax Bar - London

(2018-09 - 2019-12)

Managed clinic operations, people and commercial performance.

• Led recruitment and staff development.
• Managed budgets and stock.
• Grew the client base by 30%.

Clinic Manager - Smooth'd - London

(2016-07 - 2018-09)

Managed daily clinic operations.

• Managed staffing and rotas.
• Coached staff and maintained compliance.
• Increased clinic sales by 10%.

Assistant Manager - Sk:n Clinics - London

(2013-04 - 2016-07)

Supported clinic operations and patient care.

• Delivered consultations and treatments.
• Supported compliance and financial reporting.
• Supervised multidisciplinary teams.

Healthcare Assistant & Compliance Administrator - MYA Cosmetic Surgery - London

(2011-05 - 2013-03)

Supported patients and clinical operations.

• Provided patient care.
• Maintained compliance documentation.
• Supported theatre operations.

BSc (Hons) - Business Management - Canterbury Christ Church University

Foundation Degree - Business - London Metropolitan University

NVQ Level 3 - Beauty Therapy - Croydon College

ITEC Level 2 - Beauty Therapy - Croydon Adult Learning & Training