Debbie Morgan

Dynamic and charismatic professional – versatile with Administration, Call Handling, Customer facing experience. Previously working in high end cosmetic chains such as Estee Lauder and Clinique my attention to detail is flawless. My warm and gregarious nature allows me to connect with others effortlessly, while my sense of humour adds a touch of lightness making all around me smile and feel comfortable.

Honesty and transparency are at the core of my values, fostering an atmosphere of trust and open communication. As a self-motivated individual, I am equally comfortable working collaboratively as part of a team or independently. I am eager to contribute my exceptional skills and positive energy to create a harmonious work environment where success is achieved collectively.

Veterinary Receptionist at CVS Veterinary Group (Present)

• First point of contact in fast paced environment
• Empathetic and emotional support towards clients
• Customer Service/Admin/Finance

Client Engagement Officer at Learning Curve Group (2022-12 – 2024-06)

• First point of contact with client and business prospects
• Self sourcing new learners through CRM or social media platforms
• Ensuring a good report with business and learners by completing follow ups and check ins
• Word, Excel, Outlook and Internet platforms

Car Rental Agent/Office Manager at Thrifty Car and Van Rental (2021-11 – 2022-12)

• Customer engagement and diary management
• Producing reports via MS Excel
• Route planning – to provide most cost effective and timesaving for drop offs and collections of vehicles

Rapid Response Agent at NHS Covid/Teleperformance (2020-03 – 2021-11)

• During this national crisis, I provided clear guidance/direction to the public calling in states of distress.
• Demonstrating an empathetic and humane approach to the lockdown whilst a front line Key Worker.
• Adhering to confidentiality and GDPR protocol
• Overwhelmed by the satisfaction of really making the difference at this testing time.

Administrator at Hays/Pertemps/Cordant Recruitment (2019-03 – 2019-12)

Various temporary Administration, Customer Facing roles which have demonstrated flexibility, reliability and rapid adaptability.

Studio Manager at Bobbi Brown Cosmetics, House of Fraser (2016 – 2019-03)

• Managing a team of 4 Bobbi Brown makeup artists.
• Adhering to high standards of personal presentation and hygiene.
• Day-to-day planning and execution of new product launches.
• Over performing to store based targets.
• Exceeding in Bobbi Brown Make Up Academy training.

Business Manager at Clinique, Boots Metrocentre (2015 – 2016)

Area Manager at Bare Minerals (2014 – 2015)

of 16 stores

GCSE in English Language, English Literature, Maths, History, RE