Debra Hayman

I am an experienced credit controller, but also have experience of purchase ledger and general office administration. I am used to having daily contact with customers both by telephone and email to chase outstanding balances and to help resolve any queries they may have had. I am able to process incoming credit applications, checking the validity of the potential customer to detect fraudulent applications.

Part Time Accounts Administrator - Shed Building Company

(2026-01)

• Processing supplier invoices in Xero
• Raising customer invoices through Tradify
• Credit card and bank reconcilliation

Credit Controller - Large Timber Company

(2020-01 - 2025-12)

• I was responsible for maintaining the customer ledgers for four branches within the company using both Sage 50 and Microsoft Dynamics Nav.
• Day to day, I spoke to customers chasing overdue balances, or helping to solve any queries they may have. I contacted our branches regarding queries and to ask for any relevant credits to be raised. I also reconciled the cash sheets from the trade counter each day.
• I sent all invoices and credits raised to our customers either by email or post, and on the 1st of the month would generate and issue statements.
• I took card payments from customers, and banked any cheques received along with cash received on the trade counter. I allocated payments received both by card and through bank payments, and did the bank reconciliation.
• Any new credit account forms that were received had to be checked as to the validity of the company applying. I would go online to see if the company was genuine and check any telephone numbers or emails given on the form to make sure they matched the official company ones. I would also do a credit check to see if the company was credit worthy.

Credit Controller - Clothing Company

(2009-01 - 2020-12)

• I was primarily a credit controller but maintained both the sales and purchase ledgers.
• I opened and approved customer accounts, liaising with our credit insurers to approve credit limits.
• I took and processed customer card payments, banked cheques and allocated all payments as well as bank reconciliation.
• I processed invoices through Sage and uploaded all data for invoice factoring.

Office Administrator - Architect

(2001-01 - 2009-12)

• I was responsible for the general running of the office which entailed raising invoices, banking monies received, raising cheques to pay suppliers, and all office correspondence.
• I assisted with the submission of planning applications for clients to the council and liaised with them if any queries arose.

Career Break

(1994-01 - 2001-12)

I took a career break in order to be at home with my children. During this time, I attended college to retrain, update my IT skills and complete a Sage accounts course.

Customer Service Agent - Parcel Company

(1993-01 - 1994-12)

• I dealt with customer queries regarding the non-delivery or short delivery of their parcels.

Office Administrator - Design Company

(1988-01 - 1993-12)

• My daily role was the general running of the office, including raising quotations, invoicing and filing.
• I raised purchase orders and liaised with our manufacturers to ensure orders were delivered on time.
• I was responsible for all office correspondence and banked all monies received.

Invoice Authorisation Clerk

(1985-01 - 1988-12)

• I matched incoming invoices with both purchase orders and goods received notes to enable them to be authorised for payment.
• Any queries had to be dealt with by contacting other departments to verify information.

Invoice Clerk

(1983-01 - 1985-12)

• I was responsible for typing invoices from orders processed, filing, taking telephone calls, and dealing with queries from other branches.

GCSE 'O' levels

CSE passes