Debra Lucas-Weare

I am a creative, adaptable and hugely motivated individual with an excellent record of customer service with skills ranging from dealing with customer enquiries to resolving customer problems. I am a passionate team player and can motivate others to deal with challenging projects and tasks, identifying innovative ways of delivering superb service. I have a mature approach to tasks and can adapt my communication style to suit any situation.

I am a loyal, talented and caring person who enjoys making a difference and improving the lives of others through various methods of engagement.

Optical Assistant/Receptionist - Brown and White Opticians - Bedfordshire

(2018-02)

Working with customers, both adults and children at opticians to address their eye health care needs. Completing administrative duties and helping customers with purchases on the shop floor. Telephony duties including booking optical appointments and dealing with customer queries and concerns. Reassuring and keeping children occupied whilst waiting to be seen if appointment times run over!

Resourcer/Administrator - The Guidant Group - Milton Keynes, Buckinghamshire

(2017-09 - 2017-12)

Working within a recruitment agency environment, service reception and first point of contact. Sourcing, screening and booking matching candidates to the requirements of on-site client, John Lewis. Processing applications, chasing relevant documentation, ensuring high standard of compliance. Interviewing and referencing. Dealing with payment queries, arranging holiday pay requests and issuing P45's.

Recruitment Consultant - PB Locums Limited

(2017-04 - 2017-07)

Placing advertisements in suitable media to reach out to potential new care workers, arranging and attending open days and job fairs. Shortlisting and interviewing and processing DBS applications of compliance.

Support Sales Administrator - AMG Group Ltd - Bedfordshire

(2017-01 - 2017-02)

Manage daily diary and work flows through the use system generated reports and performance indicators. Maintain contact with estate agents to arrange access to property as appropriate and recommendations communicated to the client are accurate and appropriate. Promptly process calls and deal with any queries. Ensure that policy and procedure is followed to pass internal and external audits.

Dispensary Assistant - Dr Henderson & Partners - Bedfordshire

(2016-09 - 2017-01)

Dispensing prescriptions, endorsing, ordering and receiving drug supplies - managing their storage and stock control, operating SystemOne within the dispensary administrative structure, taking payments, Customer service - giving advice and support as required.

Receptionist/Administrator - Leighton Road Surgery - Bedfordshire

(2016-03 - 2016-08)

Providing a welcoming and sufficient reception service to all visitors and telephone enquiries, ensuring that the Patient appointment systems function smoothly and efficiently, completing a wide range of clerical tasks including repeat prescribing, taking payments and clinic recall appointments.

Employment Support Allowance Administrative Officer - Department for Work and Pensions - Milton Keynes

(2001-04 - 2015-12)

Roles covered; Administration Assistant, Benefit Advisor, Customer Service Advisor and Telephony Operator.

• Providing excellent customer service whist resolving benefit enquiries through face to face, online and telephony, providing accurate details within required timescales.
• Providing specific information to ensure claims are processed correctly and meet the required government standards.
• Liaising with internal and external customers through various methods, to ensure all elements of the process are maintained, including meetings, email and telephony.
• Issuing award letters and payments to customers where appropriate and within the required target time.
• Assessing eligibility for benefit using evidence provided and requesting further details when required, ensuring follow up if necessary and providing personal solutions for individuals.
• Leading through periods of change on the team, supporting others with the transitional arrangements and new areas of work, identifying solutions where issues raised.
• Supporting customers with job applications, selling their skills to partners and employers and providing sensitive feedback when unsuccessful.
• Promoting and encouraging customers to participate in local training and opportunities which would further develop their skills and employment prospects, this involved understanding and believing in the programmes to ensure they met the individual needs.
• Ensuring Data Protection is met at all times and claimant confidentiality is not jeopardised.
• Identifying fraud concerns and referring for further investigation.
• Receiving and processing Social Fund payments for vulnerable customers, referring for further support where required.
• Providing full explanations on decisions and claim status to customers over telephone.

IHBC - level 3 (VTCT Diploma) - Anatomy & Physiology - Dunstable College (2004 - 2005)

Level 2 (RSA) - Medical Audio Transcription - Paddington College (1997 - 1998)

Distinction (RSA) - Text Processing - Dunstable College (1996 - 1996)

Level 3 (RSA NCVQ) - Core Skills Unit in Communication - St Augustine's Primary School (1993 - 1995)

O' level - English Language, Human Biology, Art - Sarah Siddons Comprehensive School (1976 - 1979)

CSE - Maths, Social Studies, Physics, Religious Education - Sarah Siddons Comprehensive School (1976 - 1978)