Deepth! Vb

Highly motivated, energetic, enthusiastic individual experienced in functional testing (FS), System Integration Testing (SIT), Regression Testing (RT), User and Operational Acceptance Testing (UAT and OAT) & managing and prioritizing defects through the test life cycle. Provide defect tracking and management, trouble shoot triage defects found during end-to-end testing. Extensive experience working in large team supporting a multi-vendor testing staff executing testing.

Instrumental in resolving testing defects through facilitation, troubleshooting, and escalation. Significant involvement in test plan preparation, execution, process documentation and Defect Reporting.

Professional Summary

Strong expertise in Customisation and standardisation of HP QC/ALM, JIRA - Defect management, Defect governance and defect reporting arena.

Experience in analyzing requirements and preparation of Test Strategy and Test Plan documents.

Experience in System testing, Integration testing, Regression testing, User Acceptance testing (UAT) Worked in Waterfall and Agile (Scrum) methodology environments. Able to work under tight deadlines, rapidly changing priorities and ability to handle multiple projects simultaneously with in given timeframe of the release cycle. With excellent interpersonal & communication skills, I had engaged myself with Solution Design, Development and Deployment teams for smooth and successful release of projects.

Defect and Data Reporting Manager - TiqToq - Watford, UK

(2024-04 - 2026-07)

Client/Team: Watford, UK

• Defined, developed and implemented Defect Management process and customised JIRA accordingly.
• Led and managed the end-to-end defect lifecycle, from defect identifications to triaging, tracking, prioritisation and closure across various teams and projects while maintaining high quality standards and timelines.
• Produce defect trend analysis and offer insights/quality defect reporting (Power BI) to assist in making informed decisions.
• Took a proactive approach by analysing and governing recurring defects, leading root cause investigations which assisted in improved product quality.
• Supported a team of defect leads and QA professionals, providing training and guidance on defect management best practices, that helped us all deliver high quality results.
• Streamlined workflows by identifying inefficiencies and implementing standardized procedures, improving overall operational efficiency.
• Developed and maintained Confluence pages to have clear, comprehensive documentation for processes, systems, and procedures to support knowledge sharing and onboarding.
• Adept at designing customized JIRA and Power BI dashboards and KPIs for stakeholders, enabling real-time visibility into defects, backlog, and team performance metrics.

Senior Defect Manager - DLA Pipers - London, UK

(2022-06 - 2023-01)

Client/Team: London, UK

• Responsible for management, governance, maintenance and control of defects detected
• Managing reports through each level of defect lifecycle
• Categorisation of defects to assist development teams to prioritise their tasks
• Define, implement and communicate the Defect Management Process
• Producing extensive, effective and meaningful test/defect reports to better the quality of project delivery and to provide clear guidance to Senior Management to make constructive decisions resulting in positive outcomes
• Lead the daily stand-ups, defect triage, defect meetings, workshops and quality assurance calls
• Identify and implement process improvements to achieve the agreed outcome

Defect Manager - Motorola Solutions - Basingstoke, UK

(2022-02 - 2022-05)

Client/Team: Basingstoke, UK

• To own and chair defect review meetings with Workstream leads, Test Managers, Design Architects
• Ensuring all Issues are entered correctly and controlled / managed as effectively as possible through their lifecycle
• Maintaining absolute integrity of the defect database and ensuring complete audit trail for all changes
• Determining, reviewing, and confirming the appropriate severity and priority of defects
• Actively participate in Test and Issue process improvement and lessons learned reviews
• Drive to proactively anticipate, manage, and monitor reporting and progress tracking of test issues
• Reviewing the progress of high-level incidents and actioning any escalation needs to the Senior Leadership Team, Test Manager, Test Lead and the ESN Design Architects.

Defect Manager - Fujitsu - Basingstoke, UK

(2020-02 - 2020-09)

Client/Team: Basingstoke, UK

• Monitoring Jira system, and email for new tickets and workloads
• Review, accept and initial assessment (triage) of incoming tickets
• Update and redirection of tickets, and management to resolution within SLA
• Problem management (relating common issues and trends)
• Manage defect governance and reporting
• Escalations to Test Lead, Test Managers and Portfolio Manager as appropriate
• Dashboard development and presentation
• Attendance at internal and client facing reviews and workshops
• Direct a team of tech resources (development and test), and multiple SMEs
• Produce Defect Management process and guide personnel to follow process and procedure

Defect Manager - CGI - Reading, UK

(2018-04 - 2020-01)

Client/Team: Reading, UK

• Chair daily defect calls with Triage, Fix organisations, Build, Test and technical teams
• Define and manage defect process
• Stakeholder Management across various fix organisations and meter manufacturers
• Maintain integrity of the defect database
• Ensure quality assurance around the defect life cycle
• Customise the defect reporting mechanism required for the proposed engagement
• Ability to prioritise issues considering the impact, severity and the test schedule
• Managing end to end defect management process within Program ensuring proper hands-offs and co-ordination between program and project teams
• Coordinate and follow up with Fix Organisations and QA Test Leads on defect fix estimates and retesting estimates
• Participate in essential meetings to offer recommendations and promote best practices

Defect and Metric Analyst - Infosys - London, UK

(2017-01 - 2018-03)

Client/Team: Barclays, London, UK

• Translate stakeholders’ requirements into reporting deliverables
• Develop and deliver testing performance metrics
• Extract, analyse and manage defect and test execution data to track progress
• Produce daily, weekly and monthly reporting packs
• Reviewing existing MI reports and developing these processes as required
• Generate MI and analysis for regular and ad hoc reporting that drives quality assurance status
• Conduct weekly RAID review sessions to track progress and guarantee closure on a timely basis
• Participate in and give input to daily stand-ups, meetings, workshops, quality assurance calls
• Develop test plans, acceptance criteria and test conditions from user stories, design and specification documents

Defect Manager - Lodestone - London, UK

(2016-07 - 2016-11)

Client/Team: RBS, London, UK

• Ensuring all defects are entered correctly and controlled /managed as effectively as possible through their lifecycle
• Ensure timely resolution of defects and to monitor the assignment of Severity and Priority levels to get appropriate traction towards defects
• Lead the daily defect triage with development and test teams along with Project Managers and Senior Stakeholders
• Producing extensive, effective and meaningful test/defect reports to better the quality of project delivery and to provide clear guidance to Senior Management to make constructive decisions resulting in positive outcomes
• Managing end to end defect management process within Program ensuring proper hands-offs and co-ordination between program and project teams
• Create and communicate Metrics used to identify gaps and trends
• Proactively investigate, identify and implement processes to increase testing, development and defect process efficiency
• Analysis of the current work that challenges ways of working, team effectiveness and reporting mechanisms

Defect Manager - Financial Services Compensation Scheme (FSCS) - London, UK

(2016-02 - 2016-05)

Client/Team: London, UK

• Define, implement and communicate the Defect Management Process
• Coordinate and facilitate daily Triage and weekly defect status meetings
• Ensure all the defects raised have appropriate Priority and Severity assigned to them
• Make sure SLA is met as per agreed defect resolution timelines else, report the same to concerned Managers
• Train the QA Team members on the Defect Management Process along with key external contacts in the development, business, project management, etc. areas and ensu