Deize Sousa

Highly accomplished and British Butler Academy-certified Hospitality Specialist with over a decade of stable experience delivering elite housekeeping standards. Including experience within the prestigious Pestana Group in Portugal. Within the premium UK hotel sector.

Proven track record of operational excellence, recognised through rapid corporate retention and senior management accolades. Renowned for deep institutional knowledge of large-scale properties, meticulous stock support, and total autonomy in managing critical support environments. Supporting team leadership within fast-paced, luxury environments.

Full-Time Housekeeper (with Acting Room Supervisory Duties) - Solent Hotel & Spa (Daniel Thwaites) - Whiteley, Hampshire, UK

(2019-11 - 2026-05)

Delivered premium housekeeping and luxury hospitality management across both the main hotel property and exclusive lodge accommodations for over 6 years of dedicated service.

• Maintained uncompromising British luxury cleaning standards, taking full ownership of the property's elite-tier suites and VVIP guest rooms to ensure flawless execution.
• Demonstrated high proactivity by independently maintaining the cleanliness, organization, and COSHH compliance of floor pantries, linen rooms, and staff supply areas whenever time permitted.
• Supported stock control and inventory replenishment, auditing usage levels of guest amenities, linens, and cleaning essentials to assist management with supplier orders.
• Demonstrated comprehensive property layout expertise, accurately tracking room configurations, family bookings, and vacant status to support daily operations.
• Successfully assisted during a rigorous internal quality audit on the assigned floor, delivering impeccable rooms and providing instant, accurate configuration data that validated brand compliance.
• Stepped up to execute acting room supervisory duties as required, conducting final quality inspections of completed rooms and ensuring layout compliance prior to guest arrival.
• Honoured as Employee of the Month (May 2025) by the General Manager for outstanding operational leadership, exceptional performance in high-status environments, and a distinguished 6+ year career milestone.

Part-time Commercial Cleaner & Keyholder (Harvester Restaurant & Corporate Offices) - Citrus Facilities Management - Whiteley, Hampshire, UK

(2024-04 - 2026-05)

• Harvester Restaurant Operations (Whiteley) | 04/2024 – 05/2026: Morning Operations (Harvester Restaurant) Served as the operational anchor for the early morning shift (starting at 5 AM / 6 AM), executing deep cleaning protocols and preparing all restaurant areas to ensure the high-volume establishment met flawless hygiene standards for public opening.
• Corporate Office Operations (Evening Shift) | 04/2024 – 03/11/2025: Responsible for the evening cleaning and upkeep of corporate office spaces, delivering superior efficiency and notable performance until contract completion on 03/11/2025.
• Reliability & Resilience: Demonstrated exceptional dedication and business-critical reliability throughout the periods of service, acting as the go-to professional to bridge operational gaps during staff holidays.
• Supply Management: Independently managed on-site cleaning stock, ensuring precise organisation and the timely replenishment of essential operational supplies.

Commercial Cleaner (Temporary Contract) - Crest Plus - Whiteley, Hampshire, UK

(2022-11 - 2023-01)

• Executed thorough office cleaning, ensuring communal areas, desks, and restrooms were maintained to high hygiene standards.
• Managed time and cleaning schedules efficiently during evening shifts with minimal supervision.

Bartender & Hospitality Specialist - Wildwood Restaurant - Whiteley, Hampshire, UK

(2019-09 - 2020-11)

• Provided professional bartending services, ensuring an elite hospitality experience for all patrons.
• Optimised beverage inventory structures, meticulously tracking stock levels, managing cellar replenishment, and reducing wastage to protect company profit margins.
• Maintained flawless bar hygiene and presentation standards, executing deep-cleaning protocols and prepping workstations to ensure compliance with food safety regulations.

Certified Housekeeper - Professional Housekeeper Foundation - THE BRITISH BUTLER ACADEMY

High School Diploma - Secondary Education - HIGH SCHOOL