Ruby Sloan

I pride myself on consistently working to high standards in every aspect of my professional life - from communication skills and grammar to work ethic and customer service. After helping in a busy city centre hairdressing salon I am confident in offering a high standard of customer service and have a good knowledge of reception duties, admin, health and safety and fire regulations. I have learnt good organizational skills through being involved in and carrying out independent stock checks and recording information found.

I understand that punctuality is important, I am a good time keeper who prides myself on being able to work alone or as part of a team. I feel I will integrate well within a dynamic working environment.

Junior Hairdresser (customer service advisor) - Capo Hairdressing - Sunderland, Tyne and Wear

(2021-01 - 2023-07)

• Maintained a clean, tidy salon environment through diligent sweeping of hair, disinfecting of workspaces and to ensure optimum presentation of salon.
• Greeted clients on arrival, ushering to allocated workspaces and providing drinks and reading material.
• Provided first-class customer service.
• Thoroughly rinsed, shampooed, conditioned and applied treatments to clients' hair according to needs, ensuring comfort throughout.
• Effectively managed several clients at once, diligently monitoring set timers to ensure colour and treatments reached optimum strength.
• Studied and implemented a variety of techniques under supervision.
• Effectively promoted additional services, products and treatments to generate additional revenue.
• Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
• Helped salon processes run smoothly through effective appointment allocation.
• Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
• Checked on customers throughout long appointments, maintaining continued comfort and contentment.
• Managed cash registers, ensuring adequate funds and change ahead of salon opening.
• Registered and updated accurate customer information on database.
• Established positive relationships with clients by going extra mile to build rapport.
• Expressed care, patience and empathy when handling customer interactions for personalised experience.
• Shadowed senior team members to observe established processes and best practices.
• Supported daily operations to improve outcomes.
• Engaged in team discussions, meetings and training.
• Adjusted quickly to new environments, working confidently with minimal supervision.
• Followed all health and safety protocols to safeguard the team and company assets.

Retail Travel Apprentice - Hays Travel - Sunderland, Tyne and Wear

(2023-08 - 2024-01)

• Shadowed senior team members to observe established processes and best practices.
• Supported daily operations to improve outcomes.
• Engaged in team discussions, meetings and training.
• Adjusted quickly to new environments, working confidently with minimal supervision.
• Followed all health and safety protocols to safeguard the team and company assets.
• Completed related coursework on time and to high standards.
• Participated in team meetings and provided input on relevant topics.
• Embraced feedback from supervisors and peers to improve my performance.
• Helped to prepare and execute projects under supervision.
• Maintained strong work ethic, displaying enthusiasm for industry and career growth.

Nursery nurse - Busy Bees - Cleadon, South Tyneside

(2024-03 - 2025-05)

• Enhanced children's social development for improved interaction skills through arranging group activities.
• Promoted hygiene practices by teaching basic grooming habits such as washing hands before meals.
• Managed minor disputes amongst children calmly encouraging a peaceful solution.
• Improved language skills in toddlers using interactive storytelling sessions and song routines.
• Supported individual learning needs of each child by implementing personalised strategies and plans.
• Implemented nursery policies consistently and maintained standards expected by management team.
• Administered first aid when required, ensuring prompt attention to injuries or illness.
• Provided detailed daily reports regarding their child's day, ensuring transparency and trust.
• Maintained comprehensive records of each child's progress; noted developments at regular intervals.
• Safeguarded and protected welfare of young children.
• Read stories and lead activities to help children build foundational learning skills.

Junior Hairdresser - Capo Hair Artists - Sunderland

(2025-05)

• Performed stock checks regularly, preventing shortages of essential supplies.
• Developed rapport with regular clients, ensuring repeat business for the salon.
• Washed clients' hair before cutting or styling it, maintaining high standards of hygiene.
• Handled cash transactions accurately at checkout counter after services.
• Maintained clean and hygienic salon environment for enhanced client comfort.
• Maintained adequate stock of dry towels, and clean mixing bowls.
• Cleaned and sterilised tools and equipment used in hairstyling services.
• Educated customers on current beauty products and items.
• Demonstrated strong communication skills whilst explaining hair care tips to clients.

GCSE - Combined Sciences (Physics, Chemistry, Biology) - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - English Language Speaking Assessment - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - Geography - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - Religious Studies - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - Physical Education - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - English Language - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - English Literature - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - Mathematics - Whitburn Church of England Academy (2017-09 - 2022-06)

GCSE - Art and Design - Whitburn Church of England Academy (2017-09 - 2022-06)