Delice Sandra Ndeze

I am warm, approachable, and highly compassionate Support Worker with over 8 years of experience supporting vulnerable adults and children with complex needs, including mental health challenges, homelessness, learning disabilities, substance misuse, reoffending behaviour including Women, Men and children who are experiencing domestic violence within their homes. I am skilled in building trusting relationships, promoting independence, and delivering person-centred support in a respectful and professional manner. I have extensive experience in safeguarding, tenancy sustainment, crisis management, and multi-agency collaboration.

With a calm and empathetic approach to supporting individuals from diverse backgrounds. I am known for being reliable, adaptable, and committed to helping clients feel safe, valued, and empowered.

Housing & Support Worker (Complex Needs) - Pivotal Homes Support - Poole

(2022-09 - 2023-02)

• Provide tailored support to clients with complex needs, including mental health conditions, learning disabilities, substance misuse history, and behavioural challenges.
• Build positive and trusting relationships with clients to encourage independence and wellbeing.
• Support individuals with tenancy sustainment, benefits applications, appointments, and long-term housing pathways.
• Conduct welfare checks, risk assessments, and regular key-work sessions.
• Work closely with external agencies including councils, probation services, NHS teams, and the Home Office.
• Raise safeguarding concerns appropriately and contribute to maintaining a safe environment.
• Maintaining accurate documentation, incident reports, and client records.
• Liaising with emergency services such as ambulance, police and fire brigade
• Liaising with court and probation.

Administrator – Dorset Sexual Health (NHS) - NHS Dorset

(2023-03 - 2023-05)

• Provided professional administrative support within a busy NHS service.
• Managed appointment bookings and patient enquiries using NHS systems.
• Coordinated medication collection with pharmacies and healthcare professionals.
• Maintained confidentiality and delivered excellent customer service in a fast-paced environment.
• Advising patients on what clinics to attend during the week.

Homeless Pathways Support Worker / Resettlement Worker - BCP Council – Capital Hotel - Bournemouth

(2021-05 - 2021-09)

• Managed a caseload of homeless clients with a wide range of support needs.
• Assisted clients with housing applications, benefits, immigration matters, and accessing support services.
• Supported individuals in moving towards stable accommodation and greater independence.
• Raised safeguarding concerns and arranged appointments with relevant agencies and professionals.
• Developed knowledge of homelessness legislation and housing pathways.
• Liaising with immigration, Court, probation and emergency services.
• Liaising with Crisis Mental health team and the NHS.

Daily Living Coach / Support Worker - St Paul's Hostel – BCHA - Bournemouth

(2016-05 - 2020-02)

• Supported vulnerable residents with daily living, wellbeing, and emotional support.
• Assisted with mobility support, medication reminders, and welfare checks.
• Responded calmly and effectively during emergencies and crisis situations.
• Liaised with emergency services, healthcare professionals, and external support agencies.
• Encouraged clients to develop life skills and move towards independent living.
• Maintained accurate client records and completed daily documentation.
• Part taking in multi-agency meetings.
• Liaising with the NHS, GPs and BCP Council.

Relief Support Worker - BCHA

(2015-10 - 2016-05)

• Delivered flexible support across multiple housing and support schemes (adult and young people's schemes).
• Assisted residents with day-to-day support needs and wellbeing checks.
• Completed paperwork, updated records, and supported clients with mobility and independence.
• Liaising with emergency services, court, probation, NHS, BCP Council and local GPs.
• Experience working within a woman's refuge and assessing potential new residents.
• Managing safeguarding risks.

Skin & Makeup Specialist - The Body Shop - London

(2014-01 - 2015-12)

These roles strengthened my communication skills, customer service experience, teamwork, and ability to build positive relationships with people from all backgrounds.

Temporary Supervisor - New Look - London

(2014-01 - 2014-12)

Sales Assistant - Schuh - London

(2012-01 - 2013-12)