Housing & Support Worker (Complex Needs) - Pivotal Homes Support - Poole
(2022-09 - 2023-02)
- Provide tailored support to clients with complex needs, including mental health conditions, learning disabilities, substance misuse history, and behavioural challenges.
- Build positive and trusting relationships with clients to encourage independence and wellbeing.
- Support individuals with tenancy sustainment, benefits applications, appointments, and long-term housing pathways.
- Conduct welfare checks, risk assessments, and regular key-work sessions.
- Work closely with external agencies including councils, probation services, NHS teams, and the Home Office.
- Raise safeguarding concerns appropriately and contribute to maintaining a safe environment.
- Maintaining accurate documentation, incident reports, and client records.
- Liaising with emergency services such as ambulance, police and fire brigade
- Liaising with court and probation.
Administrator – Dorset Sexual Health (NHS) - NHS Dorset
(2023-03 - 2023-05)
- Provided professional administrative support within a busy NHS service.
- Managed appointment bookings and patient enquiries using NHS systems.
- Coordinated medication collection with pharmacies and healthcare professionals.
- Maintained confidentiality and delivered excellent customer service in a fast-paced environment.
- Advising patients on what clinics to attend during the week.
Homeless Pathways Support Worker / Resettlement Worker - BCP Council – Capital Hotel - Bournemouth
(2021-05 - 2021-09)
- Managed a caseload of homeless clients with a wide range of support needs.
- Assisted clients with housing applications, benefits, immigration matters, and accessing support services.
- Supported individuals in moving towards stable accommodation and greater independence.
- Raised safeguarding concerns and arranged appointments with relevant agencies and professionals.
- Developed knowledge of homelessness legislation and housing pathways.
- Liaising with immigration, Court, probation and emergency services.
- Liaising with Crisis Mental health team and the NHS.
Daily Living Coach / Support Worker - St Paul's Hostel – BCHA - Bournemouth
(2016-05 - 2020-02)
- Supported vulnerable residents with daily living, wellbeing, and emotional support.
- Assisted with mobility support, medication reminders, and welfare checks.
- Responded calmly and effectively during emergencies and crisis situations.
- Liaised with emergency services, healthcare professionals, and external support agencies.
- Encouraged clients to develop life skills and move towards independent living.
- Maintained accurate client records and completed daily documentation.
- Part taking in multi-agency meetings.
- Liaising with the NHS, GPs and BCP Council.
Relief Support Worker - BCHA
(2015-10 - 2016-05)
- Delivered flexible support across multiple housing and support schemes (adult and young people's schemes).
- Assisted residents with day-to-day support needs and wellbeing checks.
- Completed paperwork, updated records, and supported clients with mobility and independence.
- Liaising with emergency services, court, probation, NHS, BCP Council and local GPs.
- Experience working within a woman's refuge and assessing potential new residents.
- Managing safeguarding risks.
Skin & Makeup Specialist - The Body Shop - London
(2014-01 - 2015-12)
These roles strengthened my communication skills, customer service experience, teamwork, and ability to build positive relationships with people from all backgrounds.
Temporary Supervisor - New Look - London
(2014-01 - 2014-12)
Sales Assistant - Schuh - London
(2012-01 - 2013-12)
