Demira

Reliable and adaptable professional with experience in fast-paced retail environments, handling customer service, cash transactions, stock control, and issue resolution. Strong communication and organisational skills with the ability to remain calm under pressure. Confident using Microsoft Office and email systems, and quick to learn new tools and processes. Currently seeking a remote or hybrid role in customer support, administration, or operations.

Retail Sales Assistant - B&M - Luton, Bedfordshire

(2024-07)

• Process high-volume cash and card transactions accurately in a fast-paced retail environment
• Provide customer support, resolving queries and complaints professionally
• Maintain stock levels, organise displays, and ensure shelves are well-presented
• Work effectively as part of a team to complete daily operational tasks
• Follow company procedures, including health & safety and loss prevention policies
• Adapt quickly to changing priorities during busy trading periods

Shop Assistant - FAMILY BUSINESS - Stevenage, Hertfordshire

(2022-07 - 2023-12)

• Supported daily store operations including customer service, stock organisation, and deliveries
• Handled cash transactions accurately and responsibly
• Managed stock replenishment and monitored inventory levels
• Built strong customer relationships and handled enquiries professionally
• Assisted with opening and closing procedures, ensuring security and cleanliness
• Worked independently and within a team in a busy retail environment

GCSEs - Lealands High School, Luton, Bedfordshire (2017-09 - 2022-07)