Safiyah Smitham

Reliable and adaptable customer service professional with experience in fast-paced retail and café environments. Friendly and confident in delivering excellent service, making recommendations, and creating a positive experience for every customer. Skilled at multitasking, working efficiently under pressure, and using digital systems to process orders accurately and keep service running smoothly.

A strong team player with excellent time management and organisational skills, committed to maintaining high standards of food safety, presentation, and quality while contributing to a high-performing team.

Responsible Futures Auditor - The Manchester Metropolitan University

(2026-05)

• Worked in a student audit team to assess the University's sustainability and social responsibility practices
• Reviewed evidence, policies, and curriculum content as part of the Responsible Futures re-accreditation process
• Applied analytical, communication, and teamwork skills during audit discussions and evaluations
• Completed auditor training delivered by SOS-UK

Sales Assistant - Birds Bakery

(2025-04 - 2026-01)

• Deliver high-quality customer service in a fast-paced retail environment
• Prepare drinks and food items while maintaining hygiene and food safety standards
• Accurately operate tills and manage transactions
• Work effectively within a team during busy trading periods

Sales Assistant - Sweet Expectations

(2021-06 - 2025-04)

Seasonal

• Provided customer service and assisted with food preparation and service
• Maintained cleanliness and presentation standards
• Supported team members during busy periods

Welcome Assistant - Jobs4Students

(2023-10 - 2023-12)

• Provided assistance and information to visitors in a busy environment
• Responded to queries and resolved issues efficiently
• Maintained organisation and coordination during high-footfall periods

BSc (Hons) - Human Geography - Manchester Metropolitan University (2023-09 - 2026-07)

A Levels - Geography, Economics, Politics - Bilborough College, Nottingham (2021-09 - 2023-07)

GCSEs - 11 GCSEs including Maths (8), English (8) and Geography (8) - Hollygirt School, Nottingham (2017-09 - 2021-07)