Denise Brough

Collect post every day Answer all incoming calls and transfer to appropriate person Take relevant messages when people are not available

Receptionist/Administrator - Addies Solicitors - Fleetwood

(2013-03)

• Collect post every day
• Answer all incoming calls and transfer to appropriate person
• Take relevant messages when people are not available
• Collate outgoing post, ensuring details are logged and the mail is franked with correct postage cost
• Ensure letters are signed on time
• Deal with clients on reception, dealing with queries, taking payments via card machine, or handling cash
• Demonstrated communication skills, as the main part of the job is answering the phone
• Communicate well with clients, ensuring a polite and understanding manner when on the telephone, but also face to face communication

Medical Secretary in Obstetrics and Gynaecology - Blackpool Victoria Hospital - Blackpool

(2008-03 - 2012-11)

3 months Orthopaedics

• Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
• Answering telephone enquiries from external and internal callers
• Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
• Maintaining 2 Consultant diaries, arranging meetings and conferences etc
• Full use of HISS system, MAXIMS, email and internet
• Supervising and training new members of staff
• Attending the monthly audit meeting, taking minutes, typing and distributing them
• Receiving urgent and sensitive information, use own initiative to deal with as appropriate
• Use own judgement and experience to resolve patient and GP enquiries
• Use of tact and sensitivity to patients concerns regarding test results, appointments and operations
• Offer reassurance and help in ensuring the prompt attention is given to their needs
• Dealing with anxious patients and relatives
• Liaising with senior management, clinicians, nursing and midwifery staff, patients and relatives on a daily basis
• Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
• Responsible for requesting casenotes, x-rays etc from other departments or other hospitals
• Observe and adhere to Health & Safety at Work Act and Data protection Act
• Implement secretarial policies and propose changes to own working practices

Medical Secretary - PA (Cardiology)

(2002-01 - 2007-09)

• Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
• Maintaining inpatient and outpatient waiting lists
• Answering telephone enquiries from external and internal callers
• Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
• Maintaining Consultant diary, arranging meetings and conferences etc
• Full use of PAS system, MEDISEC, email and internet
• Supervising and training new members of staff
• Receiving urgent and sensitive information, use own initiative to deal with as appropriate
• Use own judgement and experience to resolve patient and GP enquiries
• Use of tact and sensitivity to patients concerns regarding test results, appointments and operations
• Offer reassurance and help in ensuring the prompt attention is given to their needs
• Dealing with anxious patients and relatives
• Liaising with senior management, clinicians, nursing and staff, patients and relatives on a daily basis
• Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
• Responsible for requesting casenotes, x-rays etc from other departments or other hospitals
• Observe and adhere to Health & Safety at Work Act and Data protection Act
• Implement secretarial policies and propose changes to own working practices

Medical Secretary - University College London - London

(1999-01 - 2001-12)

PA (Cardiology)

• Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
• Maintaining inpatient and outpatient waiting lists
• Answering telephone enquiries from external and internal callers
• Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
• Maintaining Consultant diary, arranging meetings and conferences etc
• Full use and knowledge of Microsoft Word and Excel
• Supervising and training new members of staff
• Receiving urgent and sensitive information, use own initiative to deal with as appropriate
• Use own judgement and experience to resolve patient and GP enquiries
• Use of tact and sensitivity to patients concerns regarding test results, appointments and operations
• Offer reassurance and help in ensuring the prompt attention is given to their needs
• Dealing with anxious patients and relatives
• Liaising with senior management, clinicians, nursing and staff, patients and relatives on a daily basis
• Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
• Responsible for requesting casenotes, x-rays etc from other departments or other hospitals
• Observe and adhere to Health & Safety at Work Act and Data protection Act
• Implement secretarial policies and propose changes to own working practices

Medical Receptionist - Spring View Medical Centre - Little Lever

(1995-03 - 1998-12)

• Answering telephone enquiries from external and internal callers
• Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
• Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
• General running of surgeries
• Making appointments and visit times for doctor
• Full use and knowledge of Microsoft Word and Excel
• Preparing prescription queries from patients

Medical Secretary - Daubhill Medical Centre - Bolton

(1991-09 - 1994-12)

• Audio typing used for clinic letters discharge summaries, medical reports and any other additional typing
• Answering telephone enquiries from external and internal callers
• Responsible for receiving and dealing with patients clinical investigations and reports on a daily basis ensuring that correct action is taken
• Filing hospital mail letters and post, retrieving medical records, historical data and the sending of faxes
• General running of surgeries
• Making appointments and visit times for doctor
• Full use and knowledge of Microsoft Word and Excel
• Preparing of agendas for meetings etc

YTS Clerical Officer - Bradshaw Gass - Hope

(1990-08 - 1991-08)

• Letter preparation and typing
• Switchboard operator
• Preparing the main and post

Wood Street College (1990-09 - 1992-07) Bolton

Turton High School (1985-09 - 1990-07) Bolton