Mehak Ali

Dedicated Receptionist and Medical Secretary with experience in GP practice administration, clinical coding support, patient communication, and healthcare workflow management. Skilled in EMIS, appointment coordination, record-keeping, and delivering patient-centred service. Strong organisational abilities with a proactive and professional approach.

Clinical Coding Support - General Practice Solutions

(2025-01)

• Supporting a clinical coding workflow project across GP practices.
• Using EMIS on personal secure laptop to assist with coding tasks and data accuracy.
• Collaborating with the team to streamline coding processes and improve documentation quality.

Receptionist - Chadwell Heath GP Surgery

(2024-12)

• Managing and booking appointments through EMIS.
• Processing cancellations and rescheduling based on patient needs and clinician availability.
• Handling high-volume phone calls and providing appropriate guidance.
• Directing patients to NHS 111 or local pharmacies when suitable.
• Assessing patient concerns and signposting to appropriate services.
• Updating patient records, referrals, and communication logs accurately.
• Managing email correspondence, reminders, and follow-up communication with patients and clinicians.

Admin Assistant - Batth Medicals (Private Blood Test Clinic)

(2024-04 - 2024-07)

• Maintained accurate and confidential patient records.
• Scheduled appointments for various medical services.
• Provided customer service and handled patient enquiries.
• Ensured regulatory compliance and efficient workflow.
• Supported clinicians and coordinated between departments.
• Maintained a professional and organised clinic environment.

Customer Service Representative - UBL, Lahore - Lahore

(2015-07 - 2017-11)

• Delivered high-quality customer support and built strong client relationships.
• Provided informed guidance through continuous training and service excellence.

Master of Business Administration - MBA - University of Central Punjab (2011 - 2015)

Bachelor's - Economics - Queen Mary University (2009 - 2011)