Denise Smith

Offering comprehensive experience in developing excellent relationships with peers, subordinates, residents and their families. Skilled at organizing work and resolving problems in day-to-day activities to achieve and exceed goals. Record of conscientious application, reliability and loyalty.

Knowledgeable in government regulations regarding billing Medicare, Medicaid, and insurance in skilled nursing facilities. Highly motivated and goal-oriented with major strength in completing multifaceted tasks within allotted time constraints.

Business Office Manager at Pine Acres (2025-02 – 2026-04)

Responsible for private collections for a skilled nursing facility. Oversaw hiring, training and supervision of administrative staff.

• Responsible for private collections for a skilled facility
• Hiring, training and supervision of administrative staff
• Knowledge of government regulations pertaining to residents' eligibility for Medicare benefits
• Handled resident trust accounts
• Maintained census to ensure accurate billing by corporate office
• Assisted residents and families in applying for Medicaid and followed up until approval

Business Office Manager at Shamrock Nursing (2024-10 – 2025-02)

Responsible for accounts receivable for a skilled nursing facility. Managed hiring, training and supervision of administrative staff.

• Responsible for accounts receivable for a skilled facility
• Hired, trained and supervised administrative staff
• Knowledge of government regulations pertaining to residents' eligibility for Medicare benefits
• Handled resident trust accounts
• Maintained census to ensure accurate billing by corporate office

Business Office Manager at Royal Park of Matthews (2021-10 – 2024-10)

Responsible for accounts receivable for 140 bed skilled nursing facility. Managed administrative staff and improved private collections significantly.

• Responsible for accounts receivable for 140 bed skilled nursing facility
• Hired, trained and supervised administrative staff
• Knowledge of government regulations pertaining to residents' eligibility for Medicare benefits
• Handled resident trust accounts
• Maintained census to ensure accurate billing by corporate office
• Improved private collections from ranking 161 to ranking 24 within the company

Business Office Manager at Accordius Health/Charlotte (2020-10 – 2021-10)

Responsible for accounts receivable and administrative staff management at skilled nursing facility.

• Responsible for accounts receivables
• Hiring, training and supervision of administrative staff
• Knowledge of government regulations pertaining to residents' eligibility for Medicare benefits
• Handled resident trust accounts
• Maintained census to ensure accurate billing by corporate office

Regional Accounts Manager at Sanstone Healthcare Group (2019-06 – 2020-08)

Managed billing operations for 3 skilled nursing facilities and provided training and oversight.

• Billing for 3 skilled nursing facilities
• Responsible for training new business office managers
• Audited resident trust funds for the facilities ensuring regulations were being followed

Regional Accounts Manager at Maximus Healthcare Group (2016-11 – 2019-06)

Oversaw 13 skilled nursing facilities in 5 states, managing billing procedures and staff training.

• Oversight of 13 skilled nursing facilities in 5 states
• Maintained knowledge of rules and regulations to ensure proper billing procedures
• Responsible for training new business office managers to use Point Click Care
• Performed A/R reviews monthly with troubled buildings
• Ensured resident trust accounts were maintained accurately for all buildings
• Billed Medicare, Medicaid, Managed Care in the absence of business office managers
• Successfully transitioned all 13 buildings from AHT to Point Click Care

Associate in Applied Science in Business Administration