Derick Boafo

Dedicated and friendly Customer Service professional with over 2 years of hands-on experience at a busy car wash facility. Proven track record of delivering excellent customer service, upselling services, resolving issues quickly, and maintaining a positive, welcoming environment even during peak hours. Strong communication skills, attention to detail, and ability to work efficiently in fast-paced, outdoor settings. Seeking to leverage customer-focused experience in a new opportunity.

Customer Service Attendant / Car Wash Representative - Solus Ltd - Epsom, London

(2024-03 - 2026-03)

• Delivered friendly, efficient customer service to 10+ vehicles daily, greeting every customer with a smile, actively listening to needs, and explaining wash packages/options clearly to ensure satisfaction.
• Consistently achieved high customer satisfaction through attentive service — frequently received verbal compliments and positive online reviews for helpfulness and professionalism.
• Upsold premium washes, detailing add-ons, and unlimited membership programs, contributing to 20–30% increase in average transaction value during shifts (or "increased repeat business through effective membership sign-ups").
• Guided vehicles safely onto the conveyor/track, performed visual pre-wash inspections for potential issues (e.g. loose parts, low clearance), and directed customers appropriately to prevent damage or delays.
• Handled customer inquiries, concerns and occasional complaints calmly and professionally — resolved most issues on the spot, escalating only when necessary.
• Maintained a clean, organized, and safe work environment by regularly cleaning pay stations, vacuums, grounds, restrooms, and equipment.
• Assisted team members during busy periods and trained new staff on customer interaction best practices and safety protocols.