Derix Dax

Friendly and reliable customer service professional with experience in fast-paced retail-style environments. Confident handling customers, processing transactions, and keeping service areas organised and well-stocked. Known for being approachable, hardworking, and able to stay calm during busy periods while delivering a positive customer experience.

Barback / Commis Waiter - Lucky Cat by Gordon Ramsay - London

(2026-01)

• Supported bar and front-of-house teams in a high-end, fast-paced restaurant environment.
• Assisted with drink preparation, glassware management, and bar organisation during busy service.
• Delivered food and beverages efficiently while maintaining presentation standards.
• Worked closely with chefs and floor staff to ensure smooth service from kitchen to table.
• Maintained cleanliness and restocking of bar and service areas throughout shifts.

Waiter / Receptionist - Bonheur by Matt Abe - London

(2025-11 - 2025-12)

• Provided attentive table service in a premium dining environment.
• Delivered food and drinks promptly while maintaining high presentation standards.
• Supported team members during busy service to ensure smooth operations.
• Managed multiple tables while maintaining professionalism and efficiency.

Customer Service Leader (Part-Time) - McDonald’s - United Kingdom

(2024-10 - 2025-11)

• Delivered fast service to high volumes of customers in a busy environment.
• Handled cash and card transactions accurately.
• Supported food preparation and service to meet speed and quality targets.
• Assisted in resolving customer queries and maintaining positive service.

Sales and Operations Manager - Tentgram Tours - Kochi, India

(2024-01 - 2024-08)

• Coordinated end-to-end travel operations, collaborating with suppliers and vendors to ensure timely and cost-effective service delivery.
• Managed scheduling alignment and stakeholder communication, contributing to improved service reliability.
• Supported cost awareness and operational planning to optimise execution efficiency.
• Balanced multiple stakeholder requirements in a time-sensitive environment while maintaining service quality.

Terminal Operations Assistant - Bangalore International Airport Ltd - Bengaluru, India

(2022-06 - 2023-09)

• Supported large-scale operations by coordinating with multiple stakeholders to ensure smooth daily execution and service continuity.
• Assisted in monitoring operational performance, service standards, and compliance across terminal areas.
• Followed structured procedures within a regulated environment, supporting risk awareness and escalation processes.
• Monitored operational areas to support safety, service standards, and smooth passenger movement.
• Gained exposure to process discipline, operational planning, and cross-functional collaboration in a complex organisation.

MSc - Logistics and Supply Chain Management - Kingston University, London (2024 - 2025)

BBA - Aviation Management - Kristu Jayanti College, Bengaluru (2019 - 2022)