Devirani Sewpersad

Accomplished and dynamic professional with over 20+ years of experience across diverse industries, consistently delivering exceptional results through strategic leadership and operational excellence. Recognised for going beyond expectations to ensure success, with a proven track record in driving complex projects, optimising processes, and fostering strong stakeholder relationships. Adept at navigating fast-paced environments, leveraging analytical thinking and innovative solutions to achieve organisational goals.

Passionate about continuous improvement, team development, and creating value through collaboration and forward-thinking strategies.

Meter Reading Administrator - Ricoh SA

(2021-11 - 2024-07)

• Obtained meter readings from customers through various communication channels, consistently meeting agreed targets.
• Accurately captured and transmitted meter readings to the Shared Services Centre, ensuring all queries were managed and resolved efficiently.
• Proactively notified relevant departments of any changes to customer information, maintaining up-to-date records.
• Responded to internal and external customer queries in a professional, organised, and friendly manner, ensuring high levels of service and satisfaction.
• Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
• Developed and maintained effective communication channels between departments, enhancing organisational workflow.

Sales Administrator - Sasfin Bank

(2016-09 - 2017-11)

• Supported the efficient administration of client and supplier portfolios, including the preparation and sourcing of information for applications, payouts, and queries.
• Managed client and supplier relationship administration, conducting financial assessments and analyses to support business decisions.
• Contributed to marketing initiatives and relationship-building efforts with clients and suppliers.
• Provided comprehensive support to Account Executives, clients, and suppliers, ensuring seamless communication and service delivery.
• Prepared credit applications in line with Sasfin's credit policy, interpreting and supplementing information as required, and analysing financial statements.
• Assisted in the preparation of deals for Quality Control and Credcom meetings.
• Undertook various ad hoc duties as required to support team objectives.

Sales Administrator - Ricoh SA

(2013-12 - 2016-08)

• Accurately and efficiently manage the entire order process, from initial entry through to on-time delivery, ensuring all orders are submitted in accordance with company policies.
• Receive and process requests for orders, loan units, demo stock, short-term rentals, machine movements, deal corrections, showroom orders, and internal office equipment, maintaining strict adherence to organisational procedures.
• Provide comprehensive administrative support to the sales team.
• Respond promptly and professionally to enquiries from customers and sales staff regarding orders and complaints, ensuring high levels of service and satisfaction.
• Achieved company targets by implementing successful sales strategies.

Contracts Maintenance Administrator - Ricoh SA

(2007-06 - 2013-11)

• Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
• Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
• Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
• Collaborated closely with other managers to smooth and improve office operations.
• Liaised directly with customers to meet needs and maintain satisfaction.

Receptionist / Invoice & Order Entry Clerk - Rebel Extrusions (Pty) Ltd

(2006-08 - 2007-05)

• Greeted visitors warmly, providing a professional first impression of the organisation.
• Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
• Handled confidential documents with discretion, following data protection guidelines to safeguard information.
• Coordinated meeting room bookings, organising schedules to avoid conflicts and enhance productivity.

Personal Assistant - Strategic Personnel

(2004-11 - 2006-08)

• Handled emails and written business correspondence on behalf of senior office staff.
• Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
• Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
• Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
• Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.

Receptionist / Switchboard - Honda South Africa (Pty) Ltd

(2002-04 - 2004-11)

• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
• Responded to email inquiries promptly, delivering clear and concise information to address queries.
• Supported guests with immediate, knowledgeable assistance for diverse needs.
• Captured and processed client information, entering data into online systems for wider company use.

Receptionist - The Grape Publishing Company

(1999-01 - 2000-02)

• Welcomed guests and clients in friendly, positive manner.
• Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Responded to enquiries from clients, vendors and members of public.
• Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.

Matric Certificate - Topaz Secondary School (1998-01)