Meter Reading Administrator - Ricoh SA
(2021-11 - 2024-07)
- Obtained meter readings from customers through various communication channels, consistently meeting agreed targets.
- Accurately captured and transmitted meter readings to the Shared Services Centre, ensuring all queries were managed and resolved efficiently.
- Proactively notified relevant departments of any changes to customer information, maintaining up-to-date records.
- Responded to internal and external customer queries in a professional, organised, and friendly manner, ensuring high levels of service and satisfaction.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Developed and maintained effective communication channels between departments, enhancing organisational workflow.
Sales Administrator - Sasfin Bank
(2016-09 - 2017-11)
- Supported the efficient administration of client and supplier portfolios, including the preparation and sourcing of information for applications, payouts, and queries.
- Managed client and supplier relationship administration, conducting financial assessments and analyses to support business decisions.
- Contributed to marketing initiatives and relationship-building efforts with clients and suppliers.
- Provided comprehensive support to Account Executives, clients, and suppliers, ensuring seamless communication and service delivery.
- Prepared credit applications in line with Sasfin's credit policy, interpreting and supplementing information as required, and analysing financial statements.
- Assisted in the preparation of deals for Quality Control and Credcom meetings.
- Undertook various ad hoc duties as required to support team objectives.
Sales Administrator - Ricoh SA
(2013-12 - 2016-08)
- Accurately and efficiently manage the entire order process, from initial entry through to on-time delivery, ensuring all orders are submitted in accordance with company policies.
- Receive and process requests for orders, loan units, demo stock, short-term rentals, machine movements, deal corrections, showroom orders, and internal office equipment, maintaining strict adherence to organisational procedures.
- Provide comprehensive administrative support to the sales team.
- Respond promptly and professionally to enquiries from customers and sales staff regarding orders and complaints, ensuring high levels of service and satisfaction.
- Achieved company targets by implementing successful sales strategies.
Contracts Maintenance Administrator - Ricoh SA
(2007-06 - 2013-11)
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Collaborated closely with other managers to smooth and improve office operations.
- Liaised directly with customers to meet needs and maintain satisfaction.
Receptionist / Invoice & Order Entry Clerk - Rebel Extrusions (Pty) Ltd
(2006-08 - 2007-05)
- Greeted visitors warmly, providing a professional first impression of the organisation.
- Managed incoming calls efficiently, redirecting to appropriate departments to streamline communication.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Handled confidential documents with discretion, following data protection guidelines to safeguard information.
- Coordinated meeting room bookings, organising schedules to avoid conflicts and enhance productivity.
Personal Assistant - Strategic Personnel
(2004-11 - 2006-08)
- Handled emails and written business correspondence on behalf of senior office staff.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
Receptionist / Switchboard - Honda South Africa (Pty) Ltd
(2002-04 - 2004-11)
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
- Responded to email inquiries promptly, delivering clear and concise information to address queries.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Captured and processed client information, entering data into online systems for wider company use.
Receptionist - The Grape Publishing Company
(1999-01 - 2000-02)
- Welcomed guests and clients in friendly, positive manner.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Delivered polite, professional customer service to enhance business reputation through positive first impressions.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Carried out basic day-to-day administrative tasks to support staff needs.
- Responded to enquiries from clients, vendors and members of public.
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval.
