Dezia Ngoma

I am an efficient, hardworking person who has excellent communication skills, enabling good interaction and communication with people on all levels and from all backgrounds. A highly motivated individual who possesses the ability to follow instruction accurately and has an understanding of responsibilities in all tasks undertaken, always ensuring that the job is completed to a good level of quality fast and efficiently. I have a proven ability to learn new duties and tasks quickly.

Good time keeper, punctual, keen to secure sustainable employment with a forward thinking company. A recent graduate HND in Business looking to work within IT/Office/Business Sectors and to develop the knowledge gained from university and build new skills and experience needed for both personal and professional development.

Project Assistant - French Speaking HR

(2020-01 - 2020-03)

• Assisting employees during the on-boarding process (contracts, registration, and administration of new hires)
• Managing the administrative process (including contracts, contract addendums, employee files)
• Issuing of leaver documents
• Updating internal database
• Co-ordinating letter / email correspondence
• Responding to general employee questions relating to HR queries
• Providing support with external / internal audits connected with HR

Customer Service Advisor - Shell Energy

(2019-04 - 2019-06)

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Prepare and distribute customer activity reports
• Maintain customer databases

Catering Assistant - Urban Housing

(2016-06 - 2017-01)

• Maintains an excellent customer-service based attitude and always tries to provide for the diner
• Answers questions about the food
• Prepares food either by heating it up or cooking it to order using portable cooking appliances (grills, fryers, hot plates, etc.)
• Furnishes the food service area with tables and chairs
• Shows diners to their seats (if there is a seating arrangement)
• Serves diners food
• Makes sure food supplies are kept stocked
• Cleans up food spills and keeps the service area presentable
• Washes dishes
• Throws out trash

Volunteer Sales Assistant - British Heart Foundation

(2012-01 - 2013-12)

• Receive and stored large amounts of stock (stock control)
• Answer queries from customers & reported discrepancies issues
• Assist shoppers to find the goods & products they wanted
• Gave advice and guidance on products selection to customers
• Keep up to date with special promotions and put up displays

Administrative Assistant - BMET College

(2011-02 - 2011-05)

• Supported work activities for multiple supervisors and team leaders
• Answered telephones and transferred to appropriate staff member
• Created and modified documents using Microsoft Office
• Performed general clerical duties (photocopying, faxing, mailing & filing)
• Maintained hard copy and electronic filing system
• Helped to setup and coordinated meetings and conferences duties

French TA - Holly Hall Maths & Computing College

(2008-03 - 2008-05)

• Assisted in the educational & social development of pupils
• Assisted in the implementation of Individual Education Programmes for pupils
• Provided support for individual students inside & outside the classroom, enabling them to full participate in activities
• Assisted the class teacher with maintaining student records

BA (Hons) - Business Management - Wolverhampton University (2016-01 - 2017-01)

HND - Business - Wolverhampton University (2013-01 - 2016-01)

Diploma Level 3 - Business studies - City & South Birmingham College (2010-01 - 2013-01)

GCSE - French B, Spanish D (2006-01 - 2008-01)

Level Certificate - Customer Service (2018-01 - 2018-01)